I think the competitive booking sites, to my understanding, offer more integrated full-office functions like client history, visit or product payments, etc.
[It's well suited for] any organization that has scheduling needs, especially outside of your company. This tool allows you to quickly and easily set up appointments for customer service/client success calls and demos for a sales team. In the end its simple integration with Google Apps makes it a must-have for many small to medium size businesses.
The app currently does not save the availability times that I select, therefore I have to re-select my availability every time I sent meeting options.
The app does not have the ability to customize the theme or styles of the meeting times. It'd be nice to allow users to choose between a set of themes to better fit their company's brand.
If Assistant.to had a scheduling link option like Calendly has, that would be another improvement. Sometimes we'll have customers who cannot meet until the following week, so having a scheduler link would be helpful in those situations.
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.
We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
When I first started at my current company, I used this tool because it was what the rest of the team used. However, since I learned about Calendly, who recently released a feature similar to Assistant.to, I've actually switched to Calendly. Calendly also has the ability to create a scheduling link where someone can choose a time based on the parameters you set. This has proven to be more helpful for certain clients.
The tool makes my business look professional online and helps me manage my business as a whole with calendar syncing and zoom conferencing meeting integrations to name a few.
If insights and analytics is what you are after you can also run reports and download them to use for monthly or quarterly business reviewing.
The time saved using 10to8 is priceless. You can import or create intake forms for each service that you can make as a requirement for your clients to complete.
The app has saved our organization time through less email replies in order to schedule meetings and also not having to review your calendar in a separate before replying.
We're able to onboard accounts more quickly through providing options only for the next three days. This forces customers to schedule their meetings sooner, which helps move our pipeline.
Since we do have some customers who are not technically savvy, it has caused some delays in scheduling for those that do not understand how to use the links provided to the customer by using Assistant.to.
