10to8 Appointment Scheduling Software vs. Booker

I think the competitive booking sites, to my understanding, offer more integrated full-office functions like client history, visit or product payments, etc.

Incentivized

Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites

Incentivized

• Flexibility with appointment confirmations, reminders, and automated settings (which can be overridden).
• Flexibility with booking services - I can adjust settings to show or hide services and make them bookable, hidden, or just viewable.
• Flexibility with payments - payments can be required or optional at the time of booking.

• Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
• I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
• Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
• Frederick has been a great addition!

Incentivized

• Different availability per appointment types.
• Too many places to put info about business (there's 3 different places to describe the business and it's easy to miss one when updating).

Incentivized

• Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
• Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
• Marketing tools tha integrate to the software

Incentivized

Because I'm so familiar with it. I'll definitely reconsider.

Incentivized

The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app

Incentivized

I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.

Incentivized

I've only had to reach out to customer service twice, but both times the people that I spoke to were quick to respond, knew what they were talking about and were able to walk me through fixing the issues.

Incentivized

There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.

Incentivized

As far as I know, implementing Booker into our business was fairly easy.

Incentivized

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.

Incentivized

AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.

Incentivized

• The tool makes my business look professional online and helps me manage my business as a whole with calendar syncing and zoom conferencing meeting integrations to name a few.
• If insights and analytics is what you are after you can also run reports and download them to use for monthly or quarterly business reviewing.
• The time saved using 10to8 is priceless. You can import or create intake forms for each service that you can make as a requirement for your clients to complete.

Incentivized

• Being able to book appointments as well as process payments securely is definitely a positive.
• The time employees have to spend to process a transaction is a negative.
• The time spent on trying to find the report you are looking for is a negative.
• Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.

Incentivized