TrustRadius

17hats vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Veeva CRM
Score 8.4 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
17hatsVeeva CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
17hatsVeeva CRM
Considered Both Products
17hats

No answer on this topic

Veeva CRM
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Chose Veeva CRM
Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action …
Verified User
Anonymous
Chose Veeva CRM
Veeva CRM is solely targeting life sciences industry so they understand all the regulation and compliance related to this industry. As Veeva has other platforms for pharma industry mainly in R&D section so Veeva understands the importance of making sure that their software is …
Verified User
Anonymous
Chose Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing …
Verified User
Anonymous
Chose Veeva CRM
Better for field based medical personnel when recording Medical calls.
Features
17hatsVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
Ratings
21% above category average
Veeva CRM
9.1
Ratings
17% above category average
Customer data management / contact management10.00 Ratings10.00 Ratings
Workflow management10.00 Ratings9.00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.00 Ratings10.00 Ratings
Contract management10.00 Ratings10.00 Ratings
Quote & order management10.00 Ratings9.00 Ratings
Interaction tracking8.00 Ratings10.00 Ratings
Territory management00 Ratings7.00 Ratings
Opportunity management00 Ratings8.00 Ratings
Channel / partner relationship management00 Ratings9.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
Ratings
6% above category average
Veeva CRM
9.3
Ratings
21% above category average
Case management8.00 Ratings10.00 Ratings
Call center management00 Ratings8.00 Ratings
Help desk management00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
Ratings
5% above category average
Veeva CRM
8.5
Ratings
11% above category average
Lead management8.00 Ratings9.00 Ratings
Email marketing00 Ratings8.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
Ratings
22% above category average
Veeva CRM
9.7
Ratings
24% above category average
Task management9.00 Ratings10.00 Ratings
Billing and invoicing management10.00 Ratings10.00 Ratings
Reporting00 Ratings9.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
Ratings
29% above category average
Veeva CRM
8.8
Ratings
16% above category average
Custom fields9.90 Ratings8.00 Ratings
Custom objects10.00 Ratings7.00 Ratings
Scripting environment00 Ratings10.00 Ratings
API for custom integration00 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
Ratings
13% above category average
Veeva CRM
9.5
Ratings
13% above category average
Single sign-on capability10.00 Ratings9.00 Ratings
Role-based user permissions9.00 Ratings10.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
Ratings
9% above category average
Veeva CRM
9.0
Ratings
20% above category average
Marketing automation8.00 Ratings9.00 Ratings
Compensation management00 Ratings9.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
Ratings
9% above category average
Veeva CRM
10.0
Ratings
31% above category average
Mobile access8.00 Ratings10.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Veeva CRM
8.7
Ratings
14% above category average
Forecasting00 Ratings8.00 Ratings
Pipeline visualization00 Ratings9.00 Ratings
Customizable reports00 Ratings9.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Veeva CRM
8.5
Ratings
15% above category average
Social data00 Ratings8.00 Ratings
Social engagement00 Ratings9.00 Ratings
Best Alternatives
17hatsVeeva CRM
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Score 10.0 out of 10
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Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsVeeva CRM
Likelihood to Recommend
10.0
(0 ratings)
9.0
(0 ratings)
Usability
9.0
(0 ratings)
-
(0 ratings)
Support Rating
8.0
(0 ratings)
-
(0 ratings)
User Testimonials
17hatsVeeva CRM
Likelihood to Recommend
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
Business Strategist, Owner
Read full review
Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Read full review
Pros
  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer
Marli Espinales
Internet Marketing Director and Consultant
Read full review
  • iPad views are easy to navigate
  • Sharing of media within platform helps keep record of what materials were used in the interactions
  • Data extraction via API is easy
Verified User
Anonymous
Read full review
Cons
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
Business Strategist, Owner
Read full review
  • The UI is a bit outdated and the system is somewhat lacking flexibility overall
  • The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
  • Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly
Verified User
Anonymous
Read full review
Usability
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
Business Strategist, Owner
Read full review
No answers on this topic
Support Rating
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer
Marli Espinales
Internet Marketing Director and Consultant
Read full review
No answers on this topic
Alternatives Considered
No answers on this topic
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Verified User
Anonymous
Read full review
Return on Investment
  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer
Marli Espinales
Internet Marketing Director and Consultant
Read full review
  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Verified User
Anonymous
Read full review
ScreenShots