TrustRadius: an HG Insights company

[24]7 Answers vs. ConnectWise PSA

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[24]7 Answers

ConnectWise PSA

384 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    [24]7 Answers

    		N/AN/A[24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Help Center and search functions can utilize text-like messaging that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed.N/A

    ConnectWise PSA

    Score8.3 out of 10
    Small Businesses (1-50 employees)
    		ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

    $35

    Per Tech Per Month

    Pricing
    [24]7 AnswersConnectWise PSA
    Editions & Modules
    No answers on this topic
    Subscription
    $35.00
    Per Tech Per Month
    Offerings
    Pricing Offerings
    [24]7 AnswersConnectWise PSA
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    [24]7 AnswersConnectWise PSA
    Incident and problem management
    Comparison of Incident and problem management features of [24]7 Answers and ConnectWise PSA
    Feature
    [24]7 Answers
    -
    Ratings
    ConnectWise PSA
    8.4
    87 Ratings
    Organize and prioritize service tickets00 Ratings9.187 Ratings
    Expert directory00 Ratings6.850 Ratings
    Subscription-based notifications00 Ratings7.860 Ratings
    ITSM collaboration and documentation00 Ratings7.667 Ratings
    Ticket creation and submission00 Ratings9.887 Ratings
    Ticket response00 Ratings9.586 Ratings
    Self Help Community
    Comparison of Self Help Community features of [24]7 Answers and ConnectWise PSA
    Feature
    [24]7 Answers
    -
    Ratings
    ConnectWise PSA
    7.8
    81 Ratings
    External knowledge base00 Ratings8.267 Ratings
    Internal knowledge base00 Ratings7.576 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of [24]7 Answers and ConnectWise PSA
    Feature
    [24]7 Answers
    -
    Ratings
    ConnectWise PSA
    9.0
    84 Ratings
    Customer portal00 Ratings7.479 Ratings
    IVR00 Ratings10.021 Ratings
    Social integration00 Ratings10.028 Ratings
    Email support00 Ratings9.379 Ratings
    Help Desk CRM integration00 Ratings8.475 Ratings
    User Ratings
    [24]7 AnswersConnectWise PSA
    Likelihood to Recommend
    -
    (0 ratings)
    8.1
    (118 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (25 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (30 ratings)
    Availability
    -
    (0 ratings)
    8.0
    (4 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (7 ratings)
    Support Rating
    -
    (0 ratings)
    4.5
    (20 ratings)
    Online Training
    -
    (0 ratings)
    5.0
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    1.0
    (5 ratings)
    Configurability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    1.0
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)