2x Connect vs. Zendesk Suite
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 2x Connect | Score9 out of 10 | Mid-Size Companies (51-1,000 employees) | 2x Connect combines data intelligence with dialer technology with the goal of delivering 8 to 12 Conversations per Hour at the cost of a basic dialer. This parallel dialing solution: - Enriches client prospect data - Prioritizes dialing based on phone numbers that are most likely to lead to a conversation with a prospect - Automatically detects and skips bad numbers, “no answers”, and voicemails - Automatically… | $150 per month per user |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Pricing includes voice costs. There are no additial fees. | 20% discount available with annual pricing. | ||||||||||||||
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| Incident and problem management |
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| 2x Connect | Zendesk Suite | |
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| Likelihood to Recommend | - | 9.0 |
| Likelihood to Renew | - | 10.0 |
| Usability | - | 8.9 |
| Availability | - | 8.6 |
| Performance | - | 8.0 |
| Support Rating | - | 5.5 |
| In-Person Training | - | 10.0 |
| Online Training | - | 7.9 |
| Implementation Rating | - | 9.0 |
| Configurability | - | 9.3 |