TrustRadius: an HG Insights company

3CX vs. Amazon Connect

Save this comparison

Save this comparison

3CX

129 Reviews and Ratings

Amazon Connect

45 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    3CX

    Score8.6 out of 10
    		N/ACyprus based company 3CX offers an IP PBX phone system.

    $1.08

    per user/per month

    Amazon Connect

    Score8.7 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Pricing
    3CXAmazon Connect
    Editions & Modules
    Pro
    $1.08
    per user/per month
    Enterprise
    $1.31
    per user/per month
    Standard
    Free
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Offerings
    Pricing Offerings
    3CXAmazon Connect
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.—
    More Pricing Information
    Features
    3CXAmazon Connect
    Contact Center Software
    Comparison of Contact Center Software features of 3CX and Amazon Connect
    Feature
    3CX
    -
    Ratings
    Amazon Connect
    7.1
    4 Ratings
    Agent dashboard00 Ratings5.04 Ratings
    Validate callers00 Ratings7.04 Ratings
    Outbound response00 Ratings7.04 Ratings
    Call forwarding00 Ratings7.04 Ratings
    Click-to-call (CTC)00 Ratings7.04 Ratings
    Warm transfer00 Ratings9.04 Ratings
    Predictive dialing00 Ratings5.03 Ratings
    Interactive voice response00 Ratings6.04 Ratings
    REST APIs00 Ratings9.03 Ratings
    Call scripts00 Ratings5.04 Ratings
    Call tracking00 Ratings7.04 Ratings
    Multichannel integration00 Ratings9.04 Ratings
    CRM software integration00 Ratings9.04 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of 3CX and Amazon Connect
    Feature
    3CX
    -
    Ratings
    Amazon Connect
    5.7
    4 Ratings
    Inbound call routing00 Ratings9.04 Ratings
    Omnichannel inbound routing00 Ratings5.04 Ratings
    Recording00 Ratings7.04 Ratings
    Quality management00 Ratings7.04 Ratings
    Call analytics00 Ratings3.04 Ratings
    Historical reporting00 Ratings5.04 Ratings
    Live reporting00 Ratings5.04 Ratings
    Customer surveys00 Ratings5.04 Ratings
    Customer interaction analytics00 Ratings5.04 Ratings
    User Ratings
    3CXAmazon Connect
    Likelihood to Recommend
    7.4
    (14 ratings)
    7.0
    (4 ratings)
    Support Rating
    5.4
    (2 ratings)
    -
    (0 ratings)