3CX vs. PBXact

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Incentivized

• The 3CX Phone System has a really nice auto-provision feature that works with plug and play phones, so then all that's needed is for each to have an extension assigned to them.
• The 3CX Phone System web portal is exceptional. I love how I can keep it open during the day and quickly see who is busy on the phone and which lines are available. I can also call quickly by a simple click of the mouse.
• The app that accompanies this allows me to provision my cellphone via the app to my classroom extension so that if I am out of my classroom and someone calls my phone, it also rings on my cell phone. I can also call via the app and it appears as if I am calling from my classroom extension.

Incentivized

• I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
• You need an SBC per location, which can be a point of failure.
• You also need a server that might get disconnected, which is another point of failure.

Incentivized

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

Incentivized

We had offers from a local company to do VoIP and we were looking at cisco even Microsoft for our solution, but in the end, we wanted control over our phone system not a service with good support, yet at the same time we didn't want to pay a lot of money for solutions like Cisco.

Incentivized

• Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
• Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
• Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.

Incentivized