3veta vs. vCita

When I am a moderator at the meeting, I [can] mute/turn off the camera to everyone except the host. It's huge for me to have it in one click. I am very grateful for that. I [would] love to see the "allow all" option when many people knock, but it's ok. I love the mobile app option because, today, many people use only the mobile phone and don't even have a PC or laptop. When you decide to start recording the meeting, you will be prompted to select the screen you want to share for that purpose. Recording the screen and the camera at the same time is not possible. The video is provided in WebM format. When I want to save the chat, I have to select text and copy it.

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• 3veta is very easy. Even if you don't have any technical or coding skills, you will be able to create your own platform in less than 10 minutes.
• You can do everything in one single place--your own platform with your name on it. You can host video consultations, you can get bookings and receive payments, etc.
• You can even build your website with 3veta!
• The support team is great.

• Very easy implementation of a contact/scheduling widget.
• Allows for scheduling of appointments with clients. The setup is easy and the allotted times can be changed as needed. Easy for the client to use as well.
• Managing communication between individual clients is easy as well.

Incentivized

• I still need to find a way to connect the booking page to my existing website. Shouldn't be hard, but still need to do this

• Syncing with our google calendars has some flaws or is just not clear
• Messages show unread when they have been read

Incentivized

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

Well it combines the key features of all these great apps in one tool

vCita has been very responsive to our needs and desires for improvement in certain areas. We have appreciated the level of support we receive when a problem arises. Our biggest gain when moving was the reliability of this product's teleconferencing integration with Zoom. With OnCall we had trouble onboarding people, difficulty with the app they used going down, etc. We also had expectations about progress with Forms that we unmet.

Incentivized

• Makes my online work much easier
• Keeps my online meetings organized
• Not worrying about collecting payments

• The initial cost was high compared to other options but the features in the base level allowed even the smallest of business to grow into the paid version of the service.
• The time saved with self service bookings and profile management for customers has been a big plus and made the purchase of the service worthwhile.
• The constant improvements to the platform have been enough to continue to use the service as it develops into a competent CRM.

Incentivized