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4me.com vs. JitBit Help Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    4me.com

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…

    $0

    per user per month

    JitBit Help Desk

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

    $2,199

    one-time fee

    Pricing
    4me.comJitBit Help Desk
    Editions & Modules
    4me.com Freemium
    $0
    per user per month
    4me Premium
    on Request
    per month per user
    Small
    $2,199
    one-time fee
    Company
    $3,799
    one-time fee
    Enterprise
    $6,499
    one-time fee
    Offerings
    Pricing Offerings
    4me.comJitBit Help Desk
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    4me.comJitBit Help Desk
    Incident and problem management
    Comparison of Incident and problem management features of 4me.com and JitBit Help Desk
    Feature
    4me.com
    8.7
    1 Ratings
    JitBit Help Desk
    9.6
    4 Ratings
    Organize and prioritize service tickets10.01 Ratings10.03 Ratings
    Expert directory9.01 Ratings00 Ratings
    Service restoration6.01 Ratings00 Ratings
    Self-service tools10.01 Ratings00 Ratings
    Subscription-based notifications9.01 Ratings10.02 Ratings
    ITSM collaboration and documentation10.01 Ratings10.01 Ratings
    ITSM reports and dashboards7.01 Ratings00 Ratings
    Ticket creation and submission00 Ratings9.04 Ratings
    Ticket response00 Ratings9.04 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of 4me.com and JitBit Help Desk
    Feature
    4me.com
    8.3
    1 Ratings
    JitBit Help Desk
    -
    Ratings
    Configuration mangement8.01 Ratings00 Ratings
    Asset management dashboard10.01 Ratings00 Ratings
    Policy and contract enforcement7.01 Ratings00 Ratings
    Change management
    Comparison of Change management features of 4me.com and JitBit Help Desk
    Feature
    4me.com
    10.0
    1 Ratings
    JitBit Help Desk
    -
    Ratings
    Change requests repository10.01 Ratings00 Ratings
    Change calendar10.01 Ratings00 Ratings
    Service-level management10.01 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of 4me.com and JitBit Help Desk
    Feature
    4me.com
    -
    Ratings
    JitBit Help Desk
    8.0
    4 Ratings
    External knowledge base00 Ratings8.02 Ratings
    Internal knowledge base00 Ratings8.04 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of 4me.com and JitBit Help Desk
    Feature
    4me.com
    -
    Ratings
    JitBit Help Desk
    8.0
    3 Ratings
    Customer portal00 Ratings8.03 Ratings
    Email support00 Ratings9.03 Ratings
    Help Desk CRM integration00 Ratings7.02 Ratings
    User Ratings
    4me.comJitBit Help Desk
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (4 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)