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4me.com vs. ManageEngine ServiceDesk Plus

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    4me.com

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…

    $0

    per user per month

    ManageEngine ServiceDesk Plus

    Score9.2 out of 10
    N/AServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.

    $10

    Starting Price Per Month

    Pricing
    4me.comManageEngine ServiceDesk Plus
    Editions & Modules
    4me.com Freemium
    $0
    per user per month
    4me Premium
    on Request
    per month per user
    Standard
    $10.00
    Starting Price Per Month
    Professional
    $21.00
    Starting Price Per Month
    Enterprise
    $50.00
    Starting Price Per Month
    Offerings
    Pricing Offerings
    4me.comManageEngine ServiceDesk Plus
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    4me.comManageEngine ServiceDesk Plus
    Incident and problem management
    Comparison of Incident and problem management features of 4me.com and ManageEngine ServiceDesk Plus
    Feature
    4me.com
    8.7
    1 Ratings
    ManageEngine ServiceDesk Plus
    7.1
    20 Ratings
    Organize and prioritize service tickets10.01 Ratings8.020 Ratings
    Expert directory9.01 Ratings5.013 Ratings
    Service restoration6.01 Ratings5.015 Ratings
    Self-service tools10.01 Ratings8.018 Ratings
    Subscription-based notifications9.01 Ratings6.014 Ratings
    ITSM collaboration and documentation10.01 Ratings10.016 Ratings
    ITSM reports and dashboards7.01 Ratings8.018 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of 4me.com and ManageEngine ServiceDesk Plus
    Feature
    4me.com
    8.3
    1 Ratings
    ManageEngine ServiceDesk Plus
    7.7
    15 Ratings
    Configuration mangement8.01 Ratings9.014 Ratings
    Asset management dashboard10.01 Ratings8.014 Ratings
    Policy and contract enforcement7.01 Ratings6.010 Ratings
    Change management
    Comparison of Change management features of 4me.com and ManageEngine ServiceDesk Plus
    Feature
    4me.com
    10.0
    1 Ratings
    ManageEngine ServiceDesk Plus
    8.0
    16 Ratings
    Change requests repository10.01 Ratings7.015 Ratings
    Change calendar10.01 Ratings8.011 Ratings
    Service-level management10.01 Ratings9.014 Ratings
    User Ratings
    4me.comManageEngine ServiceDesk Plus
    Likelihood to Recommend
    10.0
    (1 ratings)
    9.0
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    7.0
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)