8x8 Contact Center

8x8 Contact Center

332 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
8x8 Contact Center	Score7.5 out of 10	N/A	8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface.	N/A

Pricing

8x8 Contact Center

No answers on this topic

Pricing Offerings
8x8 Contact Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	8x8 Contact Center
Considered Both Products	8x8 Inc. Verified User Chose 8x8 Contact Center Although every platform has their pros & cons but the flexibility of omni channel communications all in one central suite of application window along with license pricing flexibility gave us a point to make our decision for 8x8 Contact Center. Incentivized Helpful? Erik Burns Attorney in Legal at Erik L. Burns, APLC (Law Practice, 1-10 employees) Chose 8x8 Contact Center I have not tried any other similar product at all. There has been no reason for me to even consider such. Incentivized Helpful? Patrick Bigsby Staff Attorney in Legal at Iowa Legal Aid (Law Practice, 201-500 employees) Chose 8x8 Contact Center I prefer 8x8; it has the right number of features and modes for the communication I need. I much prefer 8x8 meetings to Zoom meetings, as it is much, much easier to transition between devices when I am on the road. 8x8 is also easier to manage across multiple modes of … Incentivized Helpful? Verified User Chose 8x8 Contact Center The right technology for the size contact center we have. The right RoI for migrating to a Cloud Contact Center. The E5 Microsoft license allowed us to leverage the 8x8 Contact Center integrations and not add additional cost for user PSTN. Able to reduce licensing across all … Incentivized Helpful? Verified User Chose 8x8 Contact Center we have service, training now and can use the system Incentivized Helpful? Verified User Chose 8x8 Contact Center Compared to something like a NICE InContact (which I have used/administered before too), 8x8 has less powerful scripting tools. However, their reliability and uptime is much better than NICE. You probably only should be looking at NICE if you have a really large CC and/or … Incentivized Helpful? Verified User Chose 8x8 Contact Center It's easy to contact the customer support team. Incentivized Helpful? Verified User Chose 8x8 Contact Center Because we needed a contact center environment that could integrate with our CRM and ERP. Incentivized Helpful? Verified User Chose 8x8 Contact Center We selected an 8x8 contact center based on the tools available to meet our needs. 8x8 was also rated as a more stable platform than Cisco, which helped us select 8x8 for our UCaaS platform. The amount of tools available in the 8x8 Contact Center for leaders to be able to manage … Incentivized Helpful? Verified User Chose 8x8 Contact Center You could not sell service lines and new phones and always had to wait for them; 8x8 allows you to be self-sufficient. Incentivized Helpful? Verified User Chose 8x8 Contact Center We are currently evaluating Ringcentral as a possible replacement for 8x8 when our contract is up. Pricing is similar, but the support and admin experience looks better so far with Ring Central. Go to connect lacked features for what we needed and we have moved away from it, … Incentivized Helpful? Matthew Nagy VP of Engineering in Engineering at Doorify MLS (Real Estate, 11-50 employees) Chose 8x8 Contact Center Zoom's administration interface has call flow diagrams showing how calls move through the workflow Incentivized Helpful? Debra Cole Contact Center Lead Supervisor in Customer Service at Dental Town/D4C (Alternative Medicine, 51-200 employees) Chose 8x8 Contact Center Prior to this we were using a private company with land lines. So, the change was amazing! Incentivized Helpful? Verified User Chose 8x8 Contact Center We had many technical issues and functions not working correctly and very poor support to help fix these issues. 8x8 Contact Center is much more advanced. Incentivized Helpful? Joseph Michelli Telephony Administrator in Information Technology at Marathon Health (Hospital & Health Care, 1001-5000 employees) Chose 8x8 Contact Center We liked the agent experience, as well as the reporting and some of the QM & CE suites. The self-service options and customizability of contact center routing scripts was desirable. Overall when finalizing vendors 8x8 was one of the more cost-effective options between the UCaaS … Incentivized Helpful? Verified User Chose 8x8 Contact Center Nextiva is very comparable to 8x8 Work. We're moving to as we are moving away from 8x8 as a whole. Their pricing has increased and Nextiva offers comparable features for a fraction of the price including their contact center. The contact center features available for use are … Incentivized Helpful? Verified User Chose 8x8 Contact Center We have no experience with any similar products. Incentivized Helpful? Darlene Downs Jones Credentialing Specialist in Finance and Accounting at Pinnacle GI Partners PC (Medical Practice, 5001-10,000 employees) Chose 8x8 Contact Center With 8x8 Contact Center, help is only seconds away! The features of Caller ID, Voice Mail, Recorded Calls, Missed Calls, Customer Service, and Dialpad calling from anywhere on your computer! It is fast and easy to maneuver through and the information is at your fingertips! … Incentivized Helpful? Verified User Chose 8x8 Contact Center We also use 8x8 for Work on a sister company. I couldn't find it in that list of products, but they use it, and as far as I know it helped the company to grow as well, just like it helped ours. The ability to "queues" was something we considered when we moved to 8x8, about 4 … Incentivized Helpful? Tomy Joseph VP, IT in Information Technology at Service Champions (Facilities Services, 1001-5000 employees) Chose 8x8 Contact Center 8x8 Contact Center well with prominent platforms including Nice in Contact Mytel Incentivized Helpful? Verified User Chose 8x8 Contact Center I was not in the decision making process. Incentivized Helpful? Genelle Chamberlain Help Desk Manager in Information Technology at Hardware Resources (Information Technology & Services, 201-500 employees) Chose 8x8 Contact Center I feel it provides basically every thing that is needed for the functionality. I think the help desk are easy to work with and provide good support. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

8x8 Contact Center

Comparison of Contact Center Software features of 8x8 Contact Center
Feature	8x8 Contact Center 6.0 147 Ratings
Agent dashboard	5.7131 Ratings
Validate callers	6.4117 Ratings
Outbound response	4.1116 Ratings
Call forwarding	5.7133 Ratings
Click-to-call (CTC)	5.588 Ratings
Warm transfer	6.5128 Ratings
Predictive dialing	7.755 Ratings
Interactive voice response	5.681 Ratings
REST APIs	7.050 Ratings
Call scripts	7.178 Ratings
Call tracking	6.4129 Ratings
Multichannel integration	3.775 Ratings
CRM software integration	7.269 Ratings

Comparison of Workforce Optimization (WFO) features of 8x8 Contact Center
Feature	8x8 Contact Center 6.7 136 Ratings
Inbound call routing	8.1123 Ratings
Omnichannel inbound routing	7.171 Ratings
Recording	7.9121 Ratings
Quality management	6.4120 Ratings
Call analytics	4.8122 Ratings
Historical reporting	4.0113 Ratings
Live reporting	7.915 Ratings
Customer surveys	5.465 Ratings
Customer interaction analytics	8.410 Ratings

User Ratings
	8x8 Contact Center
Likelihood to Recommend	6.5 (151 ratings)
Likelihood to Renew	5.3 (8 ratings)
Usability	8.0 (37 ratings)
Availability	9.1 (2 ratings)
Performance	9.1 (2 ratings)
Support Rating	9.1 (53 ratings)
In-Person Training	9.1 (1 ratings)
Implementation Rating	9.1 (5 ratings)
Configurability	9.1 (2 ratings)
Contract Terms and Pricing Model	7.3 (1 ratings)
Ease of integration	8.6 (2 ratings)
Product Scalability	9.1 (2 ratings)