Absolute Resilience vs. N-able N-sight RMM

The is no comparison to Absolute Resilience as no other company has integration with the bios of the computers. If you are concerned with computers leaving a specific area geofencing along with notifications will keep you informed. If you have a program you need to be installed on your computers application persistence will allow you be sure that the application will be there.

Incentivized

SolarWinds patch management has had issues over the years. Sometimes requiring manual intervention to get resolved. The UI [with N-able RMM (formerly Solarwinds RMM)] makes it easy to see status of systems and identify any alerts easily. Remotely monitoring the status of servers/computers. Managing the systems, patching, systems maintenance and remote support.

Incentivized

• Keeps track of assets
• reinstalls software
• reinstalls itself through the computer's bios

Incentivized

• Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
• We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
• The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.

Incentivized

• It is difficult to remove the software from computers on some occasions
• The computer wipe action does not do a great job of keeping track of the certificate of destruction
• We have had computers stop reporting to Absolute Resilience

Incentivized

• There are so many features and options that it can be overwhelming in the beginning.
• Wish there was a way to add custom fields to reports.
• The GUI is crowded or links aren't clearly described on certain pages. I find myself forgetting how to get to certain views.
• The software can start to lag after a while even if the hardware is specced out correctly. I would definitely recommend over-speccing the device.
• API is just OK, wish they would put more effort into this.

Incentivized

The interface is easy to navigate. Setting up policies is straight forward. The antivirus and web filter are simple and exceptions are easy to make. Upgrading the agent is made simple and creating scripts is made fool proof. (Well, almost)

Incentivized

The ease of use, full functionality, reliability and excellent support.[N-able RMM (formerly Solarwinds RMM)] gives users a full suite of tools with a single installable file. Unlike standard tools, you don't have to install several different executables to be able to have fully protected end points.

Incentivized

We have been using this for so long....that should speak volumes

Incentivized

We only tested an older version of LabTech. By comparison, the newer version of LabTech is much more competitive to Solarwinds RMM than it used to be. ConnectWise Automate has far better integration options for our PSA than Solarwinds RMM, down to very granular changes for automated ticket templates.

Incentivized

• ability to recover lost and stolen laptops
• better management of asset life cycle
• Ease of asset data destruction

Incentivized

• The SolarWinds name carries a good bit of clout in the industry. This has definitely helped secure a few deals.
• The addition of Cloud Backups had a positive impact because we were able to easily add it as a bolt-on for existing clients. We have now added this offering to almost 20% of our managed servers.
• We are in the process of moving into a "co-managed" business plan. SolarWinds RMM has facilitated this by allowing us to help in-house IT teams with offloading server management and maintenance while they are able to focus on big-picture objectives.

Incentivized