Absolute Visibility vs. Omnissa Workspace ONE UEM

Absolute is less appropriate for antiquated machines which run slow or at end of life.

Incentivized

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company. I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.

Incentivized

• I tracked a stolen computer all the way to Africa from USA and disabled it.
• I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
• Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.

Incentivized

• Compliance policies are robust. One thing we have done is to keep our operating systems updated using the Airwatch compliance policies. We created a customized email from an Airwatch template and send notifications to users when they are not compliant.
• Volume Purchase Program Integration allows you to purchase apps with a corporate credit card and push out licenses to authorized users.
• Staging user allows minimal end user interaction. Only 2 inputs when we hand a corporate phone to an end user(device password & email password).
• Secure Content Locker allows us to open and manage email attachments in a secure container.

Incentivized

• I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
• I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.

Incentivized

• Web Console GUI. The GUI is a little outdated compared to other MDM providers like Meraki, and can be slow at times.
• Overlapping Profiles. I wish there was a GUI interface to show similar profiles that are being appiled to the same user groups, or a best practices intervention that can show me if there is a better way to layout my profiles.
• AirWatch Mobile Apps. I would rather have my employees utilize Google Chrome or Firefox on their mobile devices, but can't because they need to access internal content via the MAG. It would be nice if AirWatch could integrate these two items together. All of their mobile apps are sluggish too. Users complain that the Content Locker is not friendly to work with, but on the admin side of things it's great.

Incentivized

We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.

Incentivized

It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.

Incentivized

Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!

Incentivized

Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.

Incentivized

There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.

Incentivized

AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.

Incentivized

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

Incentivized

At the time (2017) the Microsoft solution wasn't fully cloud-native and you needed several tools to accomplish the same as Workspace ONE Unified Endpoint Management. This would have led to even more issues getting up and running as we had with Workspace ONE. Last year we made switched to Microsoft Endpoint Manager cause it presented an easier interface and was better suited to go with our business direction of Microsoft 365.

Incentivized

It is really scalable. They love to have more users as you pay by the license. They are great in this regard.

Incentivized

• I think that Absolute Data and Device Security (DDS) is well worth the investment to protect important data securely. Without it, a data breach could cost an astronomical amount of money and you many never be able to complete recover from it.
• It also aids in recovery efforts for stolen devices and therefor reduces the financial cost of replacing the lost devices.
• There is a free trial available that is well worth the time investment to see if Absolute Data and Device Security (DDS) might be a valuable tool to add to your existing security plans.

Incentivized

• We now have over 100,000 users utilizing AirWatch, and the organization is performing exceptionally well in providing services to both VIP users and the broader user base. The solution has greatly enhanced our ability to manage and support users effectively.
• In terms of ROI, the organization is fully satisfied with the service AirWatch provides, and there are plans to explore more features from VMware in the near future. Our next goal is to leverage cloud-based services, which will further enhance our capabilities.
• Having a solution like AirWatch in place always creates a positive impact within the organization, allowing users to benefit from the full range of services provided. However, based on feedback, some users are dissatisfied with the enforcement of certain policies required for enrollment. Previously, the process was simpler, with users only needing to enter their ID and password to access emails on their devices. The additional steps in the current process have caused some frustration.