Absorb LMS vs. D2L Brightspace

Absorb LMS answered a lot of questions we were facing as an organization in how we train and develop our employees. Absorb LMS is not only a fantastic repository for learning resources, the built in tools make creating new resources and experiences for our teammates so much easier and more streamlined. We use the Absorb Create authoring tool and have had great luck in course creation using many methods (AI, templates, etc.). We implemented the LMS in 4 weeks due to the guidance and willingness of our Implementation manager to move along at a quicker pace. We also love the Absorb library of content that helps fill in some of the soft skills and safety gaps without us having to create internal resources.

Incentivized

As a member of a large-scale organization with a wide variety of employment positions, I view Brightspace as primarily an administrative solution for continuous learning and engagement. As an educational platform, Brightspace works perfectly for setting learning goals for particular groups or departments. Furthermore, there are many customization options intent on personalizing the overall user experience for employees. The platform also does a wonderful job of increasing overall engagement, retention, and completion of learning goals. However, I do not necessarily view Brightspace as the learning tool for all employees. There are production employees within my company and they may better benefit from other learning tools that do not require being on a computer.

Incentivized

• Customer Service - Our CSM, Kirsten Spak, provides friendly, timely and high quality help and has helps us to understand and efficiently use the system.
• Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments.
• Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects.

Incentivized

• The grade book is very customizable. There is a learning curve, as there always is if something is flexible, but there are a lot of good options available for grading, displaying grades, and calculation of grades.
• Adding course content of many types can easily be done using drag & drop or copy-paste. It is easy to retain stored content from semester to semester. Updating an item takes three clicks. It is easy to organize and reorganize content and allows sub-sections. It records whether individual students have opened material and how much time they spent using an item.
• I like the flexibility of organizing the dropbox for student submissions. Deadlines in the dropbox or discussions automatically appear in the course calendar.
• I like the range of quiz question options, in particular, the "multi-select" question type.

• The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
• The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
• more education around Absorb analyze essentials
• How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
• Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order

Incentivized

• The use of rubrics in the discussion area and the quizzes area could use some TLC. The rubrics actually have to be added to the grade book item for them to be functional. In the Discussion area the instructor is unable to grade them discussions and publish them to the grades area. In quizzes, students are not able to see the rubric at all. If the rubric functioned in these two tools like they do in the dropbox they would be a very useful tool.
• The discussion area could benefit from a few different enhancements. There is currently no way to grade group restricted discussions without having to manually enter the grades in the grade book or setup a different grade item for each group and then someone restrict those grade book items to individual groups. It is not an easy process one way or the other. The discussion area would also benefit from the ability to add categories so that Forums could be grouped by a certain category (i.e. Units)
• D2L needs to invest some time and resources to develop/redevelop blogging, journaling, and wiki in the LMS.

Absorb provides the platform and support for us to create a place for resources that is agile and simple to deploy. We are able to use across multiple countries and departments. Absorb is also constantly developing their platform to meet users needs, which is helpful for us as we grow.

Our faculty and students are satisfied with D2L, find its features to be mostly intuitive, and it is sufficient for our needs. After version 10.4, D2L will be going to a continuous incremental release model, which will allow them to innovate more frequently. The introduction of version 10 has been a tremendous improvement over prior versions. D2L has integrated well with our ERP (Peoplesoft) and it has become a core part of our technology suite.

It is very intuitive, not just from an admin perspective to manage courses and track completions, but also from a learners' perspective. It is very easy to find courses, search for courses, and track personal course progress. The interface is well designed, which makes it simpler for our audience to navigate the portal and find what they are looking for

Incentivized

For me, someone who is reasonably technologically proficient, it was a bear to learn, but once I did it was relatively intuitive. However, for most of the professors I work with who are not comfortable with technology, I can see how they would be overwhelmed by D2L and then, as a result, just refuse to use it--which is what is happening to a certain degree

Incentivized

We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team

Both students and instructor enjoy the 24-hoiur access. After, all isn't that the point of online learning. As an instructor located in an Eastern time zone state it is great to connect with students located in a Pacific time zone state. I have gotten comments about the early hours I am in the course room grading assignments . . . 4:00 a.m. PST; 7:00 a.m. EST So, it's sleep time for my students and "first cup of coffee" time for me.

Absorb LMS's performance is very reliable and consistent. Pages load quickly. Report are generated within a reasonable amount of time (even with significant amounts of data), etc. Nothing seems to slow it down.

Easy to navigate; little to no delay from one section of the course room to another; actually fun to use after overcoming the learning curve.

[...] is a ROCK star- having her as part of our support team has been a game changer. She is a true problem solver at heart and has an unique ability to retain who we are as a company and match that with what can help us most. She has been a game changer for our internal admin team and is supporting us through a business review to help guide us in the best direction on our constant growth.

I have had excellent support from Desire2Learn. Any ticket that I submit is acknowledged immediately and the correction is usually almost as quick. We use this for thousands of classes and it is pretty well liked by both faculty and students. We have been using it for almost 4 years now and most of our instructors have become pretty proficient with it.

Did not participate in the in-person training due to distance; training was completed online

Absorb was able to provide an initial training of the platform, covering all our basic needs. Additionally, there are Absorb learning modules available for further learning that can be accessed at anytime. There is also the ability to review Absorb's extensive resource library to find the answers to questions/troubleshooting. Beyond that, we opted for the Premier Support so our organization has access to a dedicated Customer Success Manager.

The training provided online did not, necessarily, fit the version of the system that I was using. Screens were somewhat different and not all options were readily available. This could have been due to customization on the part of my institution however, I rather believe it was due to version changes and training materials not yet being updated.

The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.

The D2L implementation team listened to our concerns and built a system based upon our needs. We wanted to keep them after the initial implementation.

Absorb LMS is feature packed with small but smart elements (can have a username that isnt an email, can change the core language used in the platform, can change the font and layout) that offer greater security and accessibility for learners.

In looking at Brightspace versus its competitors currently, it continues to provide the widest functionality, great value, and better ability to tailor the user experience of it to our organizations needs. The longer that our institution has had Brightspace, the more we've been able to leverage it for one-off projects and long-term organizational needs, many of which would not have been possible if we would've had a competitor's product.

Incentivized

We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.

During my first semester working with Desire2Learn the integrated learning management system was more down than up. This meant reconfiguring assignment due dates, frustration for both the instructor, students, and help desk staff. After an upgrade, Desire2Learn has been reliable.

• Our ROI is yet to be determined as we haven't fully rolled it out yet. We hope that this will improve our customer loyalty and advocacy, set us apart from competitors, and appeal to prospects as something that is extremely valuable. ROI measurements will include customer participation, satisfaction from learners and their managers and any new customers who quote the platform as a reason they chose us.

Incentivized

• I cannot speak to whether this system is less expensive than the more fully featured Blackboard, but employees are far less efficient, frustrated, and require frequent calls to the help center to set up fairly simple course templates.
• I have been asked to consider teaching courses which will be completely online at my current institution. I have done such online courses several times at other universities, but I have decided Desire2Learn is too frustrating and cumbersome to do so. I am now exploring using Google Drive to teach a course online. Otherwise, I will not teach online until required or I find an alternate system.