Absorb LMS vs. Docebo Learning Platform

Absorb LMS answered a lot of questions we were facing as an organization in how we train and develop our employees. Absorb LMS is not only a fantastic repository for learning resources, the built in tools make creating new resources and experiences for our teammates so much easier and more streamlined. We use the Absorb Create authoring tool and have had great luck in course creation using many methods (AI, templates, etc.). We implemented the LMS in 4 weeks due to the guidance and willingness of our Implementation manager to move along at a quicker pace. We also love the Absorb library of content that helps fill in some of the soft skills and safety gaps without us having to create internal resources.

Incentivized

Docebo [Learning Suite] is a great tool for hosting content when you have a clear idea and path of how you want your users to engage. Essentially, the UI and experience is beautiful and the navigation for users really beats out many other learning platforms but you need to be very deliberate in designing the paths for employees to take. You cannot expect employees and users to intuitively figure out what they need to do within the system. This is a key drawback. What I love is content curation from external sites such as youtube, linkedin, and uploaded videos that can launch all within Docebo -that for us is key to track how much engagement were getting where we couldn't have that on our previous platform.

Incentivized

• Customer Service - Our CSM, Kirsten Spak, provides friendly, timely and high quality help and has helps us to understand and efficiently use the system.
• Course Creation - We have been able to create custom courses with a wide range of features, including branding, audio, video and assessments.
• Reporting - Absorb LMS offers a robust reporting function which allows us to understand our users and meet the needs of our partners when user information is required for their projects.

Incentivized

• The user interface is well designed and for the most part very intuitive.
• Administration is fairly straight forward - I've used other LMSs that require intense concentration and pages of written notes to remember how to create and deploy a course - this is not the case with Docebo.
• Docebo is an open system that has many integrations.

• The "And" and "Or" rules for self + automatic enrollment could be spelled out more to clarify who we're enrolling into courses
• The thumbnail and poster "Upload photo" section is confusing. There should be a "Favorites" folder where we can easily find most commonly used posters and thumbnails
• more education around Absorb analyze essentials
• How the Featured courses section ranks courses is confusing on the back-end. I need to switch the primary one to second place to feature the new one first. But if the previous one now becomes second place, what happens to the old course that was in second place? I've noticed the order you select on the back-end for this isn't always reflected on user side
• Same comment as Featured Courses but for appearance of billboards. Hard to position each in the right order

Incentivized

• Issues with latency. Once training is complete, it takes a while for it to show up in personal records. This can lead to frustration sometimes when one training is a prerequisite for another.
• LMS admin cannot proxy into another user's account.
• Training videos have a size limit.

Incentivized

Absorb provides the platform and support for us to create a place for resources that is agile and simple to deploy. We are able to use across multiple countries and departments. Absorb is also constantly developing their platform to meet users needs, which is helpful for us as we grow.

It is very intuitive, not just from an admin perspective to manage courses and track completions, but also from a learners' perspective. It is very easy to find courses, search for courses, and track personal course progress. The interface is well designed, which makes it simpler for our audience to navigate the portal and find what they are looking for

Incentivized

It was somewhat easy to navigate, I still think that the UX could be better designed. I just thought that it was also hard to find course using the search feature. I still think its one of the better LMS I have seen, but I prefer Litmos over Docebo LMS

Incentivized

We have never had any major issue with Absorb's availability. Any outages that have occurred have been planned an communicated. Any small issues that occur within the Absorb platform have been addressed efficiently and quickly by support and the development team

Absorb LMS's performance is very reliable and consistent. Pages load quickly. Report are generated within a reasonable amount of time (even with significant amounts of data), etc. Nothing seems to slow it down.

[...] is a ROCK star- having her as part of our support team has been a game changer. She is a true problem solver at heart and has an unique ability to retain who we are as a company and match that with what can help us most. She has been a game changer for our internal admin team and is supporting us through a business review to help guide us in the best direction on our constant growth.

The service is very slow often taking months to resolve issues. The CSM program is poor, with ill knowledgeable people not well trained in customer management with a lack of good follow through. This has been independently observed by several of our Super Admins as well as customers at their annual meeting. They say it has to do with growth, but this has been the case for years.

Absorb was able to provide an initial training of the platform, covering all our basic needs. Additionally, there are Absorb learning modules available for further learning that can be accessed at anytime. There is also the ability to review Absorb's extensive resource library to find the answers to questions/troubleshooting. Beyond that, we opted for the Premier Support so our organization has access to a dedicated Customer Success Manager.

The implementation of Absorb went very seamlessly. We previously had the Oracle LMS and importing user data and getting the new system up to speed was painless. The smooth transition helped leaders and staff gain confidence early in the application/company and we have had a successful partnership with Absorb since.

Absorb LMS is feature packed with small but smart elements (can have a username that isnt an email, can change the core language used in the platform, can change the font and layout) that offer greater security and accessibility for learners.

Docebo had a better account manager at the time who actively explained and answered all our questions even before we signed any contracts. The other system providers would only do the same once we've signed. Additionally, in terms of capabilities, it was clear that Docebo was able to hit all our use cases whereas the others would find it challenging/needlessly expensive to do so. Others would bloat the cost/double the cost for an internal-external setup. That, or they would not be able to data share across the internal-external setup. Additionally, Docebo was actively investing in AI/machine learning back in 2020, so we were able to see some parts of how it worked on their system, even before we became a paying customer.

Incentivized

We have already scaled our LMS from a couple hundred users to 1000 users and have plans to scale even larger. We use the LMS across multiple internal departments. countries and user types. Absorb has made it easy to integrate and scale and we will continue to scale in the near future.

• Our ROI is yet to be determined as we haven't fully rolled it out yet. We hope that this will improve our customer loyalty and advocacy, set us apart from competitors, and appeal to prospects as something that is extremely valuable. ROI measurements will include customer participation, satisfaction from learners and their managers and any new customers who quote the platform as a reason they chose us.

Incentivized

• Our candidates were 30 percent more likely to get hired
• Our candidates can cover almost 100% percent more content as they can learn on demand. My candidates are switcher rather fresher. Scheduling live learning sessions during office time was inconvenient for them
• Our clients were angry why were we hiding these new candidates for so long🤣

Incentivized