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AC Knowledge Management Enterprise vs. Guru

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AC Knowledge Management Enterprise

    N/AN/AAC Knowledge Management Enterprise is a knowledge management package for sharing and managing knowledge articles on Salesforce Experience Cloud. While utilizing Salesforce Lightning Knowledge on the backend, it features a custom interface for filtering, viewing, and searching articles, while aiming to ensure a user-friendly UX, streamline customer support, and enhance the overall customer experience. It is presented as an ideal solution for efficiently managing large volumes of knowledge…N/A

    Guru

    Score9.5 out of 10
    N/AEnterprise AI Search, Intranet, and Wiki in one platform. Guru lives in tools organizations already use, so no need to context switch. Users can find info across any app, have an expert help if the info can't be found, and let Guru proactively identify knowledge gaps, duplicate knowledge, and translate it to 100 languages.

    $18

    per month per user

    Pricing
    AC Knowledge Management EnterpriseGuru
    Editions & Modules
    No answers on this topic
    All in One
    $18
    per month per user
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    AC Knowledge Management EnterpriseGuru
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    AC Knowledge Management EnterpriseGuru
    Considered Both Products
    Advanced Communities
    No answer on this topic
    Guru Technologies
    Chose Guru
    No hassle free as Guru was able to provide nearly 100% result. Guru is also budget friend compare to other vendor such as Saleforce and ZenDesk. The history of the conversation can also ben viewed easily. I can suggest Guru to all of my relatives and friends.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    AC Knowledge Management EnterpriseGuru
    Likelihood to Recommend
    -
    (0 ratings)
    9.4
    (294 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (14 ratings)
    Usability
    -
    (0 ratings)
    9.3
    (107 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    8.3
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.2
    (29 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (2 ratings)
    Online Training
    -
    (0 ratings)
    7.4
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.4
    (8 ratings)
    Configurability
    -
    (0 ratings)
    8.9
    (4 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    8.8
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (4 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.3
    (5 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (5 ratings)