Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.
N/A
Revel Systems
Score 8.3 out of 10
N/A
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.
$99
*per month
Pricing
accesso Siriusware
Revel Systems
Editions & Modules
No answers on this topic
POS software cost
$99
*per month
Offerings
Pricing Offerings
accesso Siriusware
Revel Systems
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required.
Implementation Fee: On-boarding is $674.00.
Flat rate processing fee.
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.
When we first started looking at Revel Systems they were more restaurant friendly but they have adapted very well to our retail needs. This system is very easy to operate and maintain, from the POS to the management console. We are able to monitor and run reports for all three of our locations from one URL.
Support is non-budging, "our way or no way" and will not consider options, adapt, compromise, etc.
Company seems so big (too big) that one department does not know what another is doing. Items advertised by sales were impossible from the perspective of the implementation team and then the follow-up support staff had little idea of anything that happened previously.
In some instances Siriusware (Accesso) support will not touch anything without someone in IT letting them in and waiting while they fix it. Other times a support agent will go rogue and completely change a user's set up with no previous discussion or follow-up on what they did/changed. Leaving us to figure out problems later.
They often will not listen or even try to understand special circumstances (many of which were shared earlier in the process) and simply say "we only do it this way!" This has left us to figure out our own solutions many times!
More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.
Revel Systems has a much more intuitive user interface and reporting suite than Micros, which was our previous POS system. It's also more equipped to handle multiple types of service than something like Square. We ultimately went with Revel because of the inventory tracking function. We thought it stacked up better against its competitors.
Well, it's job security for me, but negative for the organization, as I spend a LOT of time cleaning up data that comes into our CRM from Siriusware, and fixing issues that could have been avoided. This is a needless expense for my company, but it is what it is.
Must have wifi. In our remote properties this can be problematic.
A lot of training seems to be needed for accurate use by the end user.
