Acquirell vs. Coupa

Acquirell is well-suited when it comes to running RFP events. The flexible configurations and broad functionality of the Acquirell eSourcing module allow us to run RFPs with ease. It is much more convenient to run RFPs in Acquirell than collecting the bids via email and analyzing them manually. Acquirell is less appropriate when it comes to collecting the requisitions. There are confusing terms "requirements" and "requisitions." And it is a bit complicated to configure these "requirements."

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

• Good PO processing capabilities
• A robust Sourcing Module where we run our RFI, RFQ, and RFP events
• Requisitioning module that allows keeping requisitions in electronic form instead of sending emails that are always being lost
• Communication that is recorded in the system
• Approval Routes features that let us handle our complex approval flow

• A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
• Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.

Incentivized

• Requisitioning is not convenient. It seems a bit complicated.
• There is no invoicing. It is necessary to attach separate files. I hope that Acquirell team will develop invoicing capabilities, so we will not have to attach separate files.
• The tool is mostly designed for procuring physical items than services. We had to play with the evaluation criteria to tailor Acquirell to our processes. We are procuring services more than physical products.

• With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
• I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
• Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
• I'm considering not to accept purchase orders that require invoicing through Coupa.

It really helps us to handle almost all our procurement activities (except the CLM process)

I love using coupa but i'm not the decision maker in this regard.

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

Acquirell team has conducted the Zoom sessions with us to explain and clarify all the details. Their manager Olivia and their product manager Dimitri were really approachable If there arise any issues related to working in the system the Acquirell team is always trying to respond ASAP

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

I haven't evaluated any other procurement solutions. Before implementing Acquirell we were using emails, Word, and Excel in our procurement processes. Overall, it is much more convenient to conduct procurement activities in Acquirell rather than to collect the bids via email and keep a bunch of Word or Excel files.

Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.

Incentivized

• Now the purchasing team saves a lot of time
• The number of errors has been reduced due to elimination of manual workflow
• Now we do not have to keep a lot of Word, Excel, or PDF files since most of the procurement data is stored in Acquirell. Therefore the data does not get lost

• The Sourcing Module has returned our investment 23 times on an annualized basis.
• We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
• Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.

Incentivized