Activate vs. SolarWinds Service Desk (SSD)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Activate | N/A | N/A | N/A | N/A |
 SolarWinds Service Desk | Score7.7 out of 10 | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
| Activate | SolarWinds Service Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Activate | SolarWinds Service Desk | |||||||||||||||||||||||||
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| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Activate | SolarWinds Service Desk | |
|---|---|---|
| Likelihood to Recommend | - | 8.0 |
| Likelihood to Renew | - | 6.5 |
| Usability | - | 8.0 |
| Availability | - | 8.7 |
| Performance | - | 8.9 |
| Support Rating | - | 8.0 |
| In-Person Training | - | 9.1 |
| Online Training | - | 8.2 |
| Implementation Rating | - | 8.9 |
| Configurability | - | 7.3 |
| Ease of integration | - | 4.5 |
| Product Scalability | - | 8.9 |
| Vendor post-sale | - | 8.2 |
| Vendor pre-sale | - | 7.7 |