Triniti by Active.ai vs. Freshdesk

Triniti by Active.ai

Freshdesk

569 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Triniti by Active.ai	N/A	N/A	Active.Ai, a Gupshup company, is a Singapore-based Fintech startup with an innovation lab in Bengaluru, through artificial intelligence (AI) that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy. They offer the Triniti CognitiveQnA platform that enables financial institutions to setup virtual agents to provide customer support.	$250 per month
Freshdesk	Score8.7 out of 10	N/A	Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…	$0 Up to 2 agents

Pricing

Triniti by Active.ai

Freshdesk

Basic: $250
per month Upto 1 million API requests per month
Standard: $1,200
per month Upto 1 million API requests per month 0.0015 per API beyond 1 million API requests
Premium: $2,500
per month Upto 1 million API requests per month 0.0025 per API beyond 1 million API requests

Free: $0
Up to 2 agents
Growth: $15
per month (billed annually) per agent
Pro: $49
per month (billed annually) per agent
Enterprise: $79
per month (billed annually) per agent

Pricing Offerings
Triniti by Active.ai	Freshdesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Optional

No setup fee

Discount of 10% for annual pricing.

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Features

Triniti by Active.ai

Freshdesk

Comparison of Incident and problem management features of Triniti by Active.ai and Freshdesk
Feature	Triniti by Active.ai - Ratings	Freshdesk 8.6 174 Ratings
Organize and prioritize service tickets	00 Ratings	9.2170 Ratings
Expert directory	00 Ratings	8.0115 Ratings
Subscription-based notifications	00 Ratings	8.43 Ratings
ITSM collaboration and documentation	00 Ratings	7.64 Ratings
Ticket creation and submission	00 Ratings	9.0170 Ratings
Ticket response	00 Ratings	9.3170 Ratings

Comparison of Self Help Community features of Triniti by Active.ai and Freshdesk
Feature	Triniti by Active.ai - Ratings	Freshdesk 8.0 156 Ratings
External knowledge base	00 Ratings	8.1142 Ratings
Internal knowledge base	00 Ratings	8.0145 Ratings

Comparison of Multi-Channel Help features of Triniti by Active.ai and Freshdesk
Feature	Triniti by Active.ai - Ratings	Freshdesk 8.3 165 Ratings
Customer portal	00 Ratings	7.4141 Ratings
IVR	00 Ratings	8.251 Ratings
Social integration	00 Ratings	8.587 Ratings
Email support	00 Ratings	9.4164 Ratings
Help Desk CRM integration	00 Ratings	7.8101 Ratings

User Ratings
	Triniti by Active.ai	Freshdesk
Likelihood to Recommend	- (0 ratings)	8.7 (241 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (21 ratings)
Usability	- (0 ratings)	8.0 (41 ratings)
Availability	- (0 ratings)	4.6 (5 ratings)
Performance	- (0 ratings)	5.5 (5 ratings)
Support Rating	- (0 ratings)	7.6 (39 ratings)
In-Person Training	- (0 ratings)	8.2 (1 ratings)
Online Training	- (0 ratings)	8.1 (2 ratings)
Implementation Rating	- (0 ratings)	8.6 (171 ratings)
Configurability	- (0 ratings)	5.4 (6 ratings)
Contract Terms and Pricing Model	- (0 ratings)	6.4 (4 ratings)
Ease of integration	- (0 ratings)	7.6 (5 ratings)
Product Scalability	- (0 ratings)	5.5 (5 ratings)
Professional Services	- (0 ratings)	6.4 (1 ratings)
Vendor post-sale	- (0 ratings)	6.8 (4 ratings)
Vendor pre-sale	- (0 ratings)	6.9 (4 ratings)