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Triniti by Active.ai vs. Sprinklr Service

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Triniti by Active.ai

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Triniti by Active.ai

    		N/AN/AActive.Ai, a Gupshup company, is a Singapore-based Fintech startup with an innovation lab in Bengaluru, through artificial intelligence (AI) that delivers conversational banking services to help banks and financial institutions redefine their future digital strategy. They offer the Triniti CognitiveQnA platform that enables financial institutions to setup virtual agents to provide customer support.

    $250

    per month

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    Triniti by Active.aiSprinklr Service
    Editions & Modules
    Basic
    $250
    per month Upto 1 million API requests per month
    Standard
    $1,200
    per month Upto 1 million API requests per month 0.0015 per API beyond 1 million API requests
    Premium
    $2,500
    per month Upto 1 million API requests per month 0.0025 per API beyond 1 million API requests
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    Triniti by Active.aiSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional DetailsDiscount of 10% for annual pricing.Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    Triniti by Active.aiSprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of Triniti by Active.ai and Sprinklr Service
    Feature
    Triniti by Active.ai
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Triniti by Active.ai and Sprinklr Service
    Feature
    Triniti by Active.ai
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    Triniti by Active.aiSprinklr Service
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)