ActivTrak vs. RemoteDesk

ActivTrak is useful to help keep track of your employees, and set up flags where they may occasionally go awry. I find the number of features to be adequate for monitoring our business, but would be better served if I spent time tailoring it for our unique needs. I don't think ActivTrak is great for live-views.

Incentivized

• ActivTrak gives me a breakdown of hours during which my employees were actively working, when they were active online but unproductive, when they were inactive, and when they were not online.
• ActivTrak gives me a detailed breakdown of the software, platforms, and programs my employees worked on/in during each block of the day.
• ActivTrak provides a detailed breakdown of how I spend my time each day to help me improve my productivity.

Incentivized

• A more detailed explanation is required when updating specific titles within the system. For instance, total time has recently become "screen time". An email notification of this change and its implications would have gone a long way.
• Easier to read the Activity Log in reporting. Sometimes, when downloading large amounts of reports, it can be cumbersome and challenging to navigate through them.
• Customized reports feature.

Incentivized

We have been using it for several years and find the benefits are quite excellent for the cost so we will renew again next year.

Incentivized

ActivTrak is a great product that just keeps growing. Having used it for quite some time, we have been able to see ActivTrak grow and evolve as a product. The ActivTrak webinars are also helpful to get to know and learn the product. ActivTrak really just works with little effort needed after the initial installation

Incentivized

Have not experienced any outages or application errors.

Incentivized

Some reports are a little slow to load based on the size of record sets returned.

Incentivized

Support is always fast and the agents are ready at all times to help when an issue arises, if the tier 1 agent isn't able to provide a solution to the issue they're asked about they quickly escalate the issue to tier 2 or 3 to ensure that the appropriate support is given to the issue at hand to have it quickly solved. No issue we've had so far has taken more than two days to be solved.

Incentivized

There should be a way to automatically implement the system without giving users the opportunity to accept or deny the program on their computers.

Incentivized

I am unsure, to be honest. I have not had much exposure to different productivity software. I lucked out by using Active Trak first. I do not feel the need to investigate or review other productivity software. I would recommend ActiveTrak to other companies, users, or those searching for productivity software.

Incentivized

The product's overall scalability is good as our team grows. We would like to see updates to meet market demands.

Incentivized

• Real-time productivity metrics and detailed workforce analytics have allowed us to better understand our workforce and make adjustments for better productivity.
• Because we were able to curb bad habits, team behavior is at an optimal level.
• Since our productivity level has gone up, the return on our investment in staffing has risen.

Incentivized