ADP Resource (Discontinued) vs. Take Command Health

I would highly recommend ADP Resource. It is a one stop shop for all human resource needs. One key question that I would ask on any product is: Does it cover all my HR needs in one application? ADP does just that.

Incentivized

Customer Service by phone is excellent.

• ADP has an easy to read portal that is easy to navigate. The UI is fairly intuitive and as a user I can find the right information quickly.
• The ADP portal is flexible in the sense that we can change payroll amounts for special circumstances such as a special bonus or special payout. This allows our payroll team to make the necessary changes right away.
• The reporting capabilities are quite robust and there are many ways to customize reports that we use for finance, payroll, HR, etc.

Incentivized

• Making QSERHA payments
• Response time
• Documentation of all payments for taxes

Incentivized

• My biggest peeve is....and they are aware of this - a new state is sometimes very difficult to set up. With all the different classifications in states back east, it can take days to get it set up correctly.

Incentivized

• In my experience, don't refund when they should
• In my experience, will choose to chat you back instead of email, which means you don't get a response
• In my opinion, platform is confusing

Incentivized

I would renew my use of ADP Resource if I had the need. It is a great format but at this time I do not have the need for the product

Incentivized

Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world

Incentivized

Very user friendly - as an employee and admin.

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us

Incentivized

• Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
• Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
• Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.

Incentivized

• Great tax benefits
• Ease of offering health insurance to our employees to retain top talent