RUN Powered by ADP® vs. GoCo

RUN Powered by ADP® is well suited for small businesses, especially when the person doing payroll can use time savings that maintain or increase quality of payroll duties. If the payroll person has more spare time, they can take on more than RUN Powered by ADP® and can shop around for a cheaper bare-bones payroll service.

GoCo is a complete package that meets our needs for hiring onboarding and payroll processing. The platform is well suited for both hourly and salaried employees and allows for many options based on work schedules and PTO accrual. It is an intuitive platform and has increased our efficiency with payroll processing and benefits selection.

Incentivized

• Has experts who are knowledgeable in all payroll related needs
• Allows you to quickly and easily make changes to individual employee data
• Is easy to use anywhere you are - whether on their mobile app or website
• Has several products that work well together - a one stop provider

Incentivized

• Benefits enrollment! We've received compliments on how easy it is to enroll each year in benefits.
• New hire onboarding. All information is sent to new hires and they can seamlessly enter their information and read and sign all documents and agreements.
• For the most part, the reports are easy to configure and use.

Incentivized

• I would like to see a change in the payroll processing so that when you have to save for later, you don't have to reenter all the information you have already entered.
• Make it easier for the employees to track their used vacation and PTO hours.

Incentivized

• Handling exceptions for staff PTO requests for employees in their 90 day probationary period
• Ease of managing different hourly work week exceptions

Incentivized

The only reason there is contemplation of switching would be because the project management site we use, BQE, is now offering GUSTO built into the website at a lower monthly cost. We are waiting to see how it runs before making any decisions though as it's just left beta.

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

I really like GoCo. There are a few things I wish could be improved and have talked with our rep about them. They are very receptive to ideas and have made changes based on some of my suggestions.

I don't think I have ever encountered error codes or 404 error screens when trying to access RUN ADP. I run payroll for the company every other week and I have had no issues accessing the website, everything saves and updates when it's needed. Our employees use the app on their phones and they have not had any issues either other than just a basic update of the app occasionally

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of

Incentivized

GoCo has done a great job of being responsive to us in working through issues in the system.

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

Our rep was on a zoom with us and one other person from RUN ADP showing us the layout and how to access everything. we mainly use it for payroll and reports so any questions we had they both were insightful and able to help us navigate the site. The training process was a success and we have had any issues since using.

Incentivized

The customer service team handled it very nicely. We had a rep that came to our office and helped with everything. It was a very easy process.

Incentivized

We transferred over from Paychex back in 2018. Why? Why not? Although we had a personal payroll specialist, that person often changed. When we encountered tricky payroll issues due to new regulations, the administration process was cumbersome and unreliable. When we onboarded with ADP, the changeover was not only seamless, it was exceptionally easy. We were concerned that once this process was over, it might be challenging to work without a personal account manager. We gained so much all around. ADP has the expertise, tools, and products to help any small business thrive by handling the tough payroll stuff, so you can focus on your trade and growth. ADP was a game-changer in building trust with our staff, knowing their payroll was done correctly.

Incentivized

We really wanted an HRIS that also did benefits open enrollment. GoCo was able to provide both of those in one system. And, the open enrollment process is pretty slick for employees.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

• By using RUN Powered by ADP® I get at least 20 hours a week of my time back by not having to deal with the day to day research on new legislation, tax reporting, etc.
• RUN Powered by ADP® makes it easy to process payroll and I love Direct Deposit
• RUN Powered by ADP® allows me to stand apart from my competition by having access to 401k for my team
• I LOVE Workers Comp Pay by Pay - no surprises at the end of the year audit and it allows me to manage my cash better by paying workers comp each pay period

Incentivized

• Productivity has gone up in the HR/Payroll department. GoCo has helped us streamline our processes, what used to take us three days to complete manually, we can now do in one day, leaving time to focus elsewhere.
• What used to take our campus administrators a day to approve time off requests (paper) it now only takes a click of a button and staff are notified immediately.
• Staff Self-service is huge as they can look up their own information quickly at anytime of the day.