RUN Powered by ADP® vs. Paycom

RUN Powered by ADP® is well suited for small businesses, especially when the person doing payroll can use time savings that maintain or increase quality of payroll duties. If the payroll person has more spare time, they can take on more than RUN Powered by ADP® and can shop around for a cheaper bare-bones payroll service.

It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.

Incentivized

• Has experts who are knowledgeable in all payroll related needs
• Allows you to quickly and easily make changes to individual employee data
• Is easy to use anywhere you are - whether on their mobile app or website
• Has several products that work well together - a one stop provider

Incentivized

• I think that it's just really user friendly on both sides, the employer and the employee side. I think from the employer side, once you get a niche of it and how it works, it's really easy to troubleshoot on your own. At least from my experience, you rarely have to call your contact because it's just so easy to try to figure out on your own. And on the employee side, I feel like the fact that we get to see what employees see, but before we put anything out really helps us help them if they are running into any issues. But typically when we do send something out, we just did our performance reviews, no issues whatsoever. It kind of takes you step by step. I feel like it just does a really good job of seamlessly taking people step by step in every process throughout whatever they're doing in Paycom.

Incentivized

• I would like to see a change in the payroll processing so that when you have to save for later, you don't have to reenter all the information you have already entered.
• Make it easier for the employees to track their used vacation and PTO hours.

Incentivized

• We wish that Paycom would offer more hands-on help. A lot of our specialist is great in helping us to resolve whatever issues that we have. However, it's just a list of steps to get there. It's not necessarily like, "hey, here you go, here's the resolution to your problem." So if we don't already understand how to do something, providing steps doesn't necessarily clear that understanding up or provide any clarification.
• Additionally, I find that for our organization in particular, we have specific niches within it that Paycom doesn't really address or has any solution on how to address it. It just remains unresolved to this day and we continue to have errors in that area.

Incentivized

The only reason there is contemplation of switching would be because the project management site we use, BQE, is now offering GUSTO built into the website at a lower monthly cost. We are waiting to see how it runs before making any decisions though as it's just left beta.

Incentivized

Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.

Incentivized

I have been using this system for years and they have actually made it easier and easier. The system is always making great upgrades that don't necessarily require any additional information or training. I love when I log in and see a new feature or button that I get to use to make my life easier!

Incentivized

The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.

Incentivized

I don't think I have ever encountered error codes or 404 error screens when trying to access RUN ADP. I run payroll for the company every other week and I have had no issues accessing the website, everything saves and updates when it's needed. Our employees use the app on their phones and they have not had any issues either other than just a basic update of the app occasionally

Incentivized

They are very dependable and I have never experience any outages

Incentivized

ADP Run loads a bit slowly at times, once I put in my credentials. However, that said, I think my perception of the time it takes is impacted by our "instant gratification" expectation of being able to get into everything quickly.

Incentivized

Yes, Paycom's performance is excellent, no issues.

Incentivized

I appreciated having that issue finally take care of. it was extremely disheartening to see the issue had not been resolved. I also had my employees looking to me and thinking I was not trying to resolve the issue so it reflected poorly on my character. I do not know if i was because of a miscommunication, but nonetheless I was happy it was taken care of

Incentivized

Our TSR has been wonderful to work with. Every step of the
way he was quick to respond and answer any questions we had. I knew I could
reach him at any time (day or night) and he would be available to assist.
Implementing a new HRIS system is obviously a huge task and I contribute all
our success to our rep Kurt! Of course, with any implementation, there were
bumps along the way and issues. But I always knew we would work as a team to
get those issues figured out. Working in the Paycom system has been smooth and
easy to learn and I enjoy the employee self-service interface. Our managers
have had positive things to say and are all excited about the changes we have
been able to make to our organization due to Paycom being implemented.

Incentivized

they helped up with the 1st payroll after that we were fine - it is very user friendly- they wanted to be sure everything had imported correctly.

Incentivized

They were a sales person and not really a good trainer.

Incentivized

Our rep was on a zoom with us and one other person from RUN ADP showing us the layout and how to access everything. we mainly use it for payroll and reports so any questions we had they both were insightful and able to help us navigate the site. The training process was a success and we have had any issues since using.

Incentivized

It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.

Incentivized

The customer service team handled it very nicely. We had a rep that came to our office and helped with everything. It was a very easy process.

Incentivized

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

We transferred over from Paychex back in 2018. Why? Why not? Although we had a personal payroll specialist, that person often changed. When we encountered tricky payroll issues due to new regulations, the administration process was cumbersome and unreliable. When we onboarded with ADP, the changeover was not only seamless, it was exceptionally easy. We were concerned that once this process was over, it might be challenging to work without a personal account manager. We gained so much all around. ADP has the expertise, tools, and products to help any small business thrive by handling the tough payroll stuff, so you can focus on your trade and growth. ADP was a game-changer in building trust with our staff, knowing their payroll was done correctly.

Incentivized

We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.

Incentivized

Every summer, we hire three new college interns who have to be entered into the system. They can enter their information themselves, which takes a load off me. The onboarding is quite straightforward, and today's college kids are techy enough to be able to understand it.

Incentivized

Paycom is very user friendly

Incentivized

• By using RUN Powered by ADP® I get at least 20 hours a week of my time back by not having to deal with the day to day research on new legislation, tax reporting, etc.
• RUN Powered by ADP® makes it easy to process payroll and I love Direct Deposit
• RUN Powered by ADP® allows me to stand apart from my competition by having access to 401k for my team
• I LOVE Workers Comp Pay by Pay - no surprises at the end of the year audit and it allows me to manage my cash better by paying workers comp each pay period

Incentivized

• I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.

Incentivized