ADP Streamline Payroll vs. CenterPoint Payroll

For any business looking for a solid and reliable payroll system [ADP Streamline Payroll] is perfect. It is a little expensive but you certainly get what you pay for. It is easy to implement for your business and to get your employees set up. Gathers all of the needed tax documents and payroll stubs easily and makes them accessible.

Incentivized

CenterPoint Payroll has been excellent for our company, with approximately 150 employees. I can certainly see it being excellent for smaller companies and larger companies. I don't know if there is a size of company at which it would become difficult or limiting to use - I can't foresee any of the functions or features becoming limiting factors as company size increases. To a certain extent, I could see the robustness of CenterPoint being a bit more than what is necessary for a tiny company of less than 5 employees, but it would certainly be able to do what is required for them.

Incentivized

• They actually make the payments to the tax agencies for you, you don't have to manually do that yourself.
• It does all the calculations of how much to withhold and pay for taxes for everyone.
• It has certain reports and saves the employee tax information for everyone within the platform.

Incentivized

• Customization options to meet your company's payroll needs.
• Excellent customer service and tech support.
• Logical and easy-to-use user interface.
• Ability to customize reports and exports.

Incentivized

• Happens rarely, but sometimes Customer Service has to look up an answer. I would prefer they simply upgrade my call to someone who knows the answer.
• If you are going through a huge company change, let them know ahead of time so you can get a timeline of when changes should and can be done. Implementation of a new company takes considerable time.
• Offer more LIVE webinars to get more interaction. Listening to webinars, not so exciting and you can't ask questions while you are listening.

Incentivized

• Perhaps include a pop-up description of an button, or a link to the help section details, when you hover over the button for more than 3 seconds.

Incentivized

Without knowing what the competitors offer I can only give a limited opinion.

Incentivized

So far, ADP Streamline Payroll has provided me accurate computation of my compensation. And never had any problems with it.

Incentivized

I give this a 9 rating because the customer support is great. I have had issues that needed to be solved very quickly and they are always so eager to help. They can give you a solution to your problem and if they try everything and still can't, they will connect you with someone that can or will.

Incentivized

CenterPoint support is excellent! While I have not had to use them frequently, as the program is consistently stable and has few, if any, bugs, the times I have had to reach out to tech support, they have been excellent and have solved our issues quickly. They listen to our explanation of the problems, can dial into our system to see exactly what we're seeing in real time, and have always been able to quickly determine the issue, work out a solution, and help us through the process until we've got everything back in line. They are friendly, courteous, professional, kind and very knowledgeable of their products. This is absolutely one of the best things about CenterPoint - even though we seldom need it, when we do, they are always quick to get us through the issue.

Incentivized

ADP Streamline Payroll is efficient and technologically advanced. It is a great fit for our company. Our employees use it daily and enjoy having a platform that is reliable and user-friendly.

We selected CenterPoint Payroll because of our dissatisfaction with ADP (and Paychex prior). We wanted a solution that we controlled internally, instead of having to be at the mercy of some huge company that saw us as a tiny fish in a big ocean. We set our company's configuration, add/define all of our own specific settings, profiles, etc. and simply process payroll. We print and sign our own checks, process our own direct deposits directly with our bank, and can handle our own business needs. When we were with ADP and Paychex before, both companies made promises to us that they simply were either unwilling or unable to fulfill. We have saved both time and money by doing our payrolls ourselves with CenterPoint.

Incentivized

• The company can avoid fines from government from delay release of salaries
• Accurate computation of payroll and changes to compensation and benefits are easily handled
• On time payroll calculation, we can even view our payslip a day before the payout date

Incentivized

• CenterPoint Payroll has saved us tens of thousands of dollars from our prior arrangement with ADP, while providing either similar or superior support.
• Having payroll completely in our control has simplified a LOT of our daily routines - if something needs to be updated or adjusted, we do it ourselves instead of contacting someone at ADP and hoping that they can do it for us, then getting frustrated when they haven't.

Incentivized