ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Paycom
Score 7.4 out of 10
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Paycom supports HR and payroll with automated, employee-first technology that supports every stage of employment. Its single database enables seamless data management, to reduce errors, endless data entry and time-consuming administrative tasks.
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Pricing
ADP Workforce Now
Paycom
Editions & Modules
Essential
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Enhanced
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Complete
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HR Pro
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Payroll Essentials
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HR Plus
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Hiring Advantage
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Performance Plus
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Offerings
Pricing Offerings
ADP Workforce Now
Paycom
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Required
No setup fee
Additional Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
Our company was with Paycom and while it was very customizable - it required a lot of manual entry / management - often in multiple places within the system. Paycom did not offer the ability to easily scale that we were looking for - they also did not have a clean solution for …
The employee facing app for Paycom is better than ADP but on the back side administration ADP is more robust and provides a better experience for the payroll professional.
The splitting out of a person's fund sources. Paycom had better attendance tracking. We came back to ADP because of the fund source issue and the lack of support we received and are now kind of feeling from ADP
My organization did consider switching to Paycom at one point in time, but ultimately stayed with ADP Workforce Now. We evaluated Paycom and found the platform to be less efficient. Overall, it was not as intricate as ADP. ADP Workforce Now has far more available tools and is …
ADP seems much more flexible and robust with regards to what you can do but doesn't necessarily make it easy to actually do. Paycom seemed like they had a more employee "friendly" UI and shared tables but seemed a lot more rigid with regards to how you can do certain things or …
They pale compared to ADP because they each have broken systems that do not flow from beginning to end. Another system is required to support all of the functions needed to process payroll. That puts too much on me, the person, instead of the system. We should work smarter, not …
Many of my friends use ADP Workforce in their company, and they are very happy with this HCM software. For me, ADP Workforce Now is easier to use and understand, they provide more great options for their customers, and you can use this HCM software for many different …
ADP Workforce Now has the ability to be an all-in-one HRIS, Payroll system, ATS, and benefits management system without having any continuity issues. Easy to use and logical to use. Things are where you would think they would be without research, more of a common sense-built …
ADP WFN has proven its quality over time and has remained competitive in the marketplace keeping up with new features and functionality provided by other products.
Paylocity seems to be the only platform that I would consider over ADP. It seems to be more "whole" when adding a module. But WFN is more advanced and easier than the others.
Paycom's customer service model surpasses ADP's by leaps and bounds. I went from spending significant amounts of time on the phone with ADP customer service to contacting my Paycom specialist on as needed basis. Paycom is also far more intuitive to use that ADP Workforce Now …
I used ADP WFN in the past, and while I imagine (and hope) they've updated their archaic tool by now, Paycom was light years ahead of them at that point in time. When we evaluated ADP vs Paycom, ADP was the incumbent so they were arrogant enough to think we wouldn't make the …
Over all it came down to functionality and price. ADP didn't come well reviewed by other [...]'s and Paylocity didn't seem as intuitive as Paycom. Our Paycom rep also took a lot of time with us, explaining things and showing us how the system would help us. We felt like she …
ADP Workflow, Paylocity, BambooHR, Worklio - Paycom has a superior feature set and reporting tools. Rippling, Gusto, PlanSource - Paycom is less preferred due to its overly complex feature set.
Paycom was able to provide better customer service support as well as the data being a single database of information allowed for greater flexibility in report writing function. Additionally, being able to have different modalities of recording time worked, via the computer, …
Paycom is very user-friendly. Managers can review and approve employee timecards easily. The entire HRIS system allows information to flow together seamlessly. Your general ledger is tailored to your payroll and reporting needs. You no longer need multiple systems, you can do …
ADP did not provide all we needed easily. We had to fight to get reports. CS reps were almost none-existent. Invoices were not itemized so we know what we were paying for.
ADP is not user friendly unless you are familiar with the system. Our employees experienced issues with locating things because there are too many options for the user toolbar. ADP is very standardized unlike Paycom's customized/tailored system. We need a completely flexible …
Paycom is hands down way better for us. They helped us make our payroll simpler and more manageable. Paycom's dedicated staff was knowledgeable in all areas of the system not just one. ADP was to clunky for our payroll, which shouldn't be that difficult. ADP changed our …
We had numerous issues with ADP's customer support. Many times my payroll would error out and I would sit on hold for over an hour just to get someone to clear the error and send me the payroll register back. With Paycom I am in control of downloading my payroll registers, …
ADP was not fully integrated within the various categories for HR & payroll which meant we often had to work from several different software and system to accomplish simply task. This resulted in countless hours trying to complete things that are integrated within Paycom. It …
In my opinion, ADP is a clunky system that has many positives, but overall I think it is not user friendly and doesn't have the majority of the tools we want as we continued pushing our company forward. I believe Paycom has many more tools, is more user friendly and our …
We selected Paycom for its functional, user-friendly platform. They continue to make improvements and add features that are beneficial to HR and Payroll professionals.
Paycom is very similar to ADP but better. ADP was more rigid in certain areas. I did not have issues with ADP. Paylocity... their system was falling apart. I would get kicked out of the time card system, holiday pay would remove itself from an employees time card and I was …
Paycom is much more user friendly, reports are easier to work through and build, and Time & Attendance/Employee Self Service is much more user friendly for our employees
It used to take me hours to work between ADP Resource and ezLabor, Paycom does it in less than 30. We also must have been getting the bonus rate from ADP because it's a lot cheaper than what they were billing us for their outdated and discontinued software. I have used other …
We selected Paycom because of the user-friendly features for HR staff and all employees. It has been easy to implement, learn, and utilize. We also are saving significant money by switching to Paycom.
well suited for folks in manufacturing or building (jobs and tasks required). Good for small and big business, ease of forming to what you want rather then getting oversold on items that you will not use. Lots of training options available
It's very mobile friendly, especially for people that aren't tech savvy. We have an aged workforce where we were really concerned about how they would adapt, going from the comfort of using paper to a mobile and online application. But the training was really easy and the adaptation has been simple for us as a company.
I think that it's just really user friendly on both sides, the employer and the employee side. I think from the employer side, once you get a niche of it and how it works, it's really easy to troubleshoot on your own. At least from my experience, you rarely have to call your contact because it's just so easy to try to figure out on your own. And on the employee side, I feel like the fact that we get to see what employees see, but before we put anything out really helps us help them if they are running into any issues. But typically when we do send something out, we just did our performance reviews, no issues whatsoever. It kind of takes you step by step. I feel like it just does a really good job of seamlessly taking people step by step in every process throughout whatever they're doing in Paycom.
We wish that Paycom would offer more hands-on help. A lot of our specialist is great in helping us to resolve whatever issues that we have. However, it's just a list of steps to get there. It's not necessarily like, "hey, here you go, here's the resolution to your problem." So if we don't already understand how to do something, providing steps doesn't necessarily clear that understanding up or provide any clarification.
Additionally, I find that for our organization in particular, we have specific niches within it that Paycom doesn't really address or has any solution on how to address it. It just remains unresolved to this day and we continue to have errors in that area.
We are happy with the service and options offered by ADP. Although the cost is a bit high for a not-for-profit organization, it is essential that we have multi-jurisdictional support for the 20 plus states where employees work and reside. As our company is diminishing in size, we may need to look at making a change to conserve costs. At this time, that would be the only reason we would not renew our WFN contract.
Because it has everything that we need and as we grow, we are learning how robust Paycom can actually be but we need to be willing to spend the money. It's not expensive but we, as a company, are not used to spending that much on a system for HR and payroll.
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support. Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Most of it is not local, which impacts barriers and customs. I do think they know a lot, but not the cohesive piece. Some naturally know more about certain things than others. The payroll section should be broken out more because payroll is a big topic with many problems, so it can be hard to get the right person who can actually help you.
Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
I also used UltiPro (way back -- it didn't even appear in dropdown). Recommend ADP Workforce Now above all others. Paycor and Paycom were both very clunky. I even helped implement Paycom and could never get it to work how the business needed it to.
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.
ADP Workforce Now handles all of our tax filing which frees up our time to do other things. They keep us compliant communicating updates on a timely basis.
Calculates payrolls accurately. Our management and employees have built a level of confidence due to the ease of pulling statements, year end documents etc.
A really nice feature is the follow up email what a change has been made to banking information. There were a couple of times the employee did not make changes to their account information. This kept their funds from getting routed into the wrong hands.
I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.
