ADP Workforce Now vs. UKG Ready

During COVID, ADP Workforce Now was great about keeping up with changing laws and regulations. They built reports that helped us apply for PPP loans and then later apply for forgiveness. Webinars and other training avenues were well constructed, accurate, and informative. We were all at a loss together and having a partner who ensured the legal side was met was one less worry. They can easily do the day-to-day compliance and regulatory things. COVID highlighted how quickly it could be done.

Incentivized

There’s not much for me to share here other than multiple mobile apps for employees to download for different functions. We have the learning function activated and employees had to download a second mobile app (HCMToGo Learning) to be able to access the Learning portal on the go. Concerned that if we continue to add more functionality, there will be more apps to download.

Incentivized

• HRIS that is personalized for the employee and addresses DE&I needs.
• Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
• Onboarding is an excellent way to stay in compliance and have all documents completed.
• Tax and Banking and resolution to any issues.

Incentivized

• Support—UKG support, from the Account Managers to CSMs to Ready Support, is amazing. They are always willing to help!
• Documentation—UKG has built-in online documentation, which is a live, easy-to-use version of a very lengthy manual.
• Ease of use- the system is intuitive, easy to train others to use.

Incentivized

• Customized pre-process payroll reports (Limited on pre-process payroll reports)
• Labor Allocation (Allocations make payroll reporting very hard to review and find any errors )
• Recruiting (ATS is very basic)
• Geofencing (should be able to change shape rather than a circle)
• Pay Classes (should be able to change at Practitioner level rather than reach out to support)
• Cookies and Cache have to be cleared on a regular basis
• Only able to see employee documents/acknowledgements one at a time in the employee file
• Timecards can only be managed/viewed by 1 person
• Timeoff emails do not have a link
• Cost per payroll - not just monthly fee so cost with off cycle payrolls
• Separate I9 step not needed - during onboarding - 2nd Everify step
• ADP Workforce Now does not pull in allowances for Houly employees into payroll ONLY Salaried employees

Incentivized

• We have had ongoing issues with our accruals.
• Auto generate timesheets in the "Team Timesheets" view.
• Granting manager access is cumbersome - access needs to be given in multiple places.
• The sync between Pro and Ready in my opinion is terrible and needs much improvement.
• Auto assign Employee Time Zones based on work location.

Incentivized

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

Incentivized

We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG

Incentivized

I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.

Incentivized

The few challenges we have encountered have been with creating reports for the organization, managing performance goals and creating service tickets for urgent matters. Overall we have found UKG Ready to be super helpful and it has streamlined many of our HR processes for us but there could be some improvements on the items listed

Incentivized

ADP outages are very rare

Incentivized

The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.

Incentivized

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

Incentivized

We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.

Incentivized

this is my only down side of ADP, they dont transfer you around a lot (Good) and try to tackle the issue right there, but the english barrier is sometimes a huge brick that stands in the way, and can result in the wrong outcome. There has been times I have asked for someone else as I thought it was getting done wrong, and was still able to get the assistance I needed, just took me explaining it twice

Incentivized

If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.

Incentivized

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

Incentivized

Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.

Incentivized

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

Incentivized

Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.

Incentivized

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.

Incentivized

They pale compared to ADP because they each have broken systems that do not flow from beginning to end. Another system is required to support all of the functions needed to process payroll. That puts too much on me, the person, instead of the system. We should work smarter, not harder.

Incentivized

We currently use Paycom and are extremely dissatisfied with the lack of functionality and poor customer service. Rippling and ADP were other vendors we evaluated who performed well and offer a lot of functionality but we decided UKG was the best fit for our needs now and to scale with our strategic growth plans.

Incentivized

We have been able to grow with ADP from just a few hundred employees to over 10,000 so it's actually very scalable for payroll usage. We do not use the benefits and onboarding offerings for most of our employees but they are built to scale easily enough for when our corporate team has over 1,000 FTE.

Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.

Incentivized

• ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
• The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
• We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.

Incentivized

• This is basic, but we finally know how many employees we have! It sounds ridiculous, but prior to UKG Ready we were on a payroll system that's reports were only as accurate as the last payroll cycle, so they were always 2 weeks behind and static. UKG Ready allows for realtime, daily reporting of information.
• We are able to get salary data for our various locations to be able to compare them to each other, as well as across our "competitors" and external competition.
• The data provided allows us to be able to understand the trends at individual locations including attrition, advancement, raise information, and other data points that we haven't historically done comparisons on
• We can see the demographic and geographical information for our employees and the benefits that they elect