ADP WorkForce Suite vs. Buddy Punch

Functionality is lacking for anything beyond basic clock in/clock out features. Job costing, scheduling, etc. is clunky and requires high level configuration, and still does not always work as intended. The number of steps required to get data from one location to another is over complicated - should be more streamlined and simple

Incentivized

I think that is very convenient as far as tracking your employees when they are punching in or out to ensure they are physically at the location they are supposed to be for that shift. I also think that the option to download this app to your personal phone is amazing, it makes it more convenient to punch in or out when you aren't near a laptop or a residence to use one. The feature of being able to attach a note with your punches explaining possible late punchers or absences is very beneficial to the employee allows show proof if needed.

• Scheduling can be made simple with pre-made templates
• Tracking time off balances accurately
• If a mistake is made, fixing timesheets is simple

Incentivized

• Customer service is the best we've seen! Their knowledge base is clear, and when we do have a question it can't answer, we get a quick, informed solution.
• The software allows us to schedule our staff seamlessly for work in more than one department in a day, so tracking how many payroll hours are being used in each department is easy.
• The reporting for Payroll hours is easy and fast.

Incentivized

• EmpCenter's report features need improvement. While it is nice that the user has several options for the format to receive the report in and with a recent update reports can be scheduled to run and be printed or emailed to the user or someone else of their choosing on a regular basis, daily, weekly, monthly. The reports never seem to have all of the information you need on one report and need a lot of manipulating to get the results you actually need. For example we have reports with employees names that show total hours worked, but don't include rates of pay or the job title. When employees have more than one job or rate for the work they are preforming you don't get that breakdown of information with their total hours worked. Another report includes three ways of reporting the same total hours but don't all round the same so, for example the total clocked hours may show 34.3 hours and the work study hours on the same report that should match round to 34.2. We have asked for certain data to be added to certain reports such as a supervisor name and it seems to be such a task for that to be provided and a high cost we are not getting these request met.
• Management of time sheets when a supervisor has many employees is difficult. EmpCenter only allows for one manager to be named for each employee. In most settings this may make sense but in our environment in particular with student employees we often have more than one person who oversee different aspects of that employees work and both need access to their records. In our Housing and Dining department we have three managers who are together overseeing several hundred student employees. One manager may be primarily responsible for the employees pay rates and evaluations while another scheduling and they may not all be working at the same time. Because only one of them can have access to an employee’s time sheet if that person is not in and an employee needs assistance with something in EmpCenter the other managers can't help them. Also the display only shows up to 500 employees or assignments. We have some units who have up to eight different assignments for one employee. These areas will have several employees each with several different assignments which means several individual time sheets. This all will result in more than 500 and the supervisor has to use a search feature to get to the employees who do not display in their more user friendly list. Also this many assignments results in many time sheets and the clock times report separately for each and do not combine into one larger complete time sheet so each must be managed separately. It would be nice if there was a view that combined all hours into one time sheet view. Finally on this note when a supervisor is approving time they can only approve one time sheet per employee at a time so they have to do mass amounts of approvals and ultimately simply don't approve time sheets when they are dealing with so many.
• Probably our largest problem is that when we do have programming that is not working properly or aspects of the system that we would like improved it is difficult to get those corrections made and made in a timely manner. I do not work directly with the company, but it has taken a few payroll cycles to get programming fixed for some things causing a lot of manual work in my area to pay employees correctly. If anyone is looking at purchasing this product I advise that they be very clear and detailed upfront with what they are getting and what is included in the cost they are being quoted. Because this is a customizable program you buy an off the shelf basic and the company works with you to price what programming will be done from there. Things we thought were covered we are finding are not and it is very costly to add other programming to our contract. I often feel it is not a high priority for them to resolve problems we are experiencing however it is very important for us and the work we are trying to do.
• We also have problems with access to the system in different ways and needing more roles. EmpCenter has a role for a user who only has access to certain activity such as reporting their time and requesting time off, a role as a manager who can approve time off and time sheets and see their employees records, and a super user role who has more administrative access to override things and handle some of the errors and issue we may experience. in my role I am an administrator for several different areas of the campus and need to access the system at a higher level to assist employees and managers but can only have the manager role but with wider access granted. So by this I mean that I see the features a manager sees but am seen as a manager of all employees in several areas on campus where the other manager role is restricted to just that managers employees alone. In this sense I suppose this is a fourth role the system allows, but I can't do any more actions than a manager can i can just see more people. The super user role is not granted because it is at such a higher level that they can actually effect programming and this role is highly restricted so that users don't inadvertently corrupt the program. I feel there needs to be one more layer in between the super user level and the manager level. I would like to be able to delete time when employees have clocked in by mistake and simply want that removed or when there are more minor problems with a record that I can't correct. Also when a manager is out and has not delegated their employees to someone else to manage I would like to be able to make that delegation so that someone in the unit can review, correct and approve time in place of that supervisor who is gone.
• Overall we have had many problems with things not working right and trying to get the system to calculate properly, finding ways to get information we need from it, and managing and using it. I am sure these are general growing pains anyone would have when transitioning an entire university to a new electronic system, but it has been a difficult first year. If you are thinking of implementing this program have a good communication plan, someone who is the lead and will get things taken care of when they need to be, and clear roles and responsibilities lined out so that everyone knows who does what and who to go to when there is a problem.

• the simplicity can go to far in that direction. So it seems a bit sparse at times. Theres a lot of dead space on some page landings.
• update on colors to be more vibrant and fun.
• menu buttons to go to particular specifics like vacation and sick submissions

Incentivized

After spending close to 5 years to decide on which payroll product to acquire for our University, I cannot image we would switch now that we have it in use.

Buddy Punch is really easy to use. It's easy to punch in and out when needed as it's on the home page. It's also easy to track your colleagues who are on leave so you know how to plan for coverage. This makes it easy for us to adjust accordingly.

Incentivized

Extremely knowledgeable staff that truly care about our business processes

I did not make the decision to select EmpCenter and only know our university also considered Kronos although I assume there were other products considered. My use of Kronos was only at an employee level and I am not sure how it all stacks up for sure. What I do think is that EmpCenter is more customizable than other products and was seen to be able to adapt to fit all of our needs so it was a system that could be used by everyone. I think it is good we have one time keeping system and don't have some employees using paper or a different system because the one could not meet our needs, but as I said this also makes it more difficult to network with other users and to get improvements made quickly.

I have not reviewed or evaluated any other similar products and this is the first time I am using this type of product. I have been a salaried employee for 25 years and this is my first contract position, but Buddy Punch has made the time tracking very simple and efficient.

Incentivized

• Employees can now better track their hours and ensure they are paid accurately by payroll.
• Timekeeping is faster and smoother for most administrators.
• The system does need to be slightly more compatible in translating its data from the home software to another software.

• Improved Efficiency: Allows us to track time when employees are on site.
• Reduced Costs: Able to avoid unnecessary OT due to employees getting alerts.
• Reduced Costs: No longer paying an employee to tally hours like when we used a regular time clock.

Incentivized