afi.ai vs. Axcient x360Cloud

Great for archiving of deleted SharePoint online sites and off-boarded Microsoft 365 users; unlimited number of on-demand backup runs that can be triggered in the application by system administrators.

We've had the best experiences when needing to recover emails from snapshots and date ranges which have been deleted. The Smart Search works relatively well and is easy to recover. Sometimes the restoration process can take a while depending on the size and amount of emails but is generally ok.

Incentivized

• Archiving of deleted Microsoft 365 users.
• Backup of SharePoint lists and OneNote books.
• Fast offline export of a mailbox and SharePoint items.

• Backup
• Restore
• Customer Service

• It would be handy to have SharePoint file versions comparisons in the UI
• Email alerts on settings changes would be good to have too.

• Live chat support is not available for all products
• Support will sometimes take a while and bounce around to multiple teams and people
• Search functionality is lacking and confusing

Incentivized

We will continue to renew the service for as long as we continue to use MS 365, unless Microsoft will release native Office 365 backup that provides all necessary features, including multi-geo admin roles, long-term affordable archiving storage tier, auto-conversion of email formats (MBOX, EML etc), point-in-time preview of previous file versions.

The UI is very intuitive and requires almost zero training to use. Our end users were able to use it with after just reading a simple one-pager.

This is because the product does what it advertises but does not go above and beyond. It is perfectly usable for what it does but it is still a little confusing and awkward to use.

Incentivized

We needed to contact them three times over the course of two years, and it was very good. Very fast response, and the people are super technical and to the point.

afi is next generation system, with our previous vendor we had to wait for a long time to access data, sometimes up to 24h.The reason for that was our scale according to the support team. ( 50TB +) With afi it takes a few seconds. The UI is super simple and easy to use, no training required for end-users to work with the system. afi support is super responsive and very helpful.

We do not use anything else to backup Microsoft 365 emails and Sharepoint sites.

Incentivized

• It's hard to assess ROI here, however we were able to recover very important documents and full user accounts for executive team during the audit. It helped in a big way.
• Self-Service is a life saver for IT helpdesk team, saved a lot of human hours.

• Competitive pricing for MSP's
• Client support was top notch and they insured we were able to implement quickly
• Agent deployment was simple and smoth

Incentivized