Afiniti vs. Eleveo

Afiniti

Afiniti

0 Reviews and Ratings

Eleveo

Eleveo

26 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Afiniti	Score 0.0 out of 10	N/A	Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience.	N/A
Eleveo	Score 10.0 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A

Pricing

Afiniti

Eleveo

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Afiniti	Eleveo
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

—

More Pricing Information

Best Alternatives
	Afiniti	Eleveo
Small Businesses	8x8 Contact Center Score 7.5 out of 10	8x8 Contact Center Score 7.5 out of 10
Medium-sized Companies	Eleveo Score 10.0 out of 10	Zoom Contact Center Score 8.3 out of 10
Enterprises	Calabrio WFM Score 8.6 out of 10	Calabrio WFM Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Afiniti	Eleveo
Likelihood to Recommend	- (0 ratings)	8.4 (7 ratings)
Support Rating	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Afiniti	Eleveo
Likelihood to Recommend	Afiniti.com No answers on this topic	ZOOM International Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review
Pros	Afiniti.com No answers on this topic	ZOOM International Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review
Cons	Afiniti.com No answers on this topic	ZOOM International The user to manipulate the tool has to full pass through training. Support availability is low. Complex project handling is also slow. Incentivized Hannah Caleb Quality Engineer Read full review
Support Rating	Afiniti.com No answers on this topic	ZOOM International At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Afiniti.com No answers on this topic	ZOOM International ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review
Return on Investment	Afiniti.com No answers on this topic	ZOOM International Staff feels more equipped to handle calls well. Follow up after calls have been more successful. Benchmarking process improvements is easier. Incentivized Bailey Testerman Communications Director Read full review
ScreenShots