TrustRadius

Afiniti vs. Eleveo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Afiniti
Score 0.0 out of 10
N/A
Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience.N/A
Eleveo
Score 10.0 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Pricing
AfinitiEleveo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AfinitiEleveo
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AfinitiEleveo
Considered Both Products
Afiniti

No answer on this topic

Eleveo
Verified User
Anonymous
Chose Eleveo
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its …
Best Alternatives
AfinitiEleveo
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
8x8 Contact Center
8x8 Contact Center
Score 7.5 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 10.0 out of 10
Zoom Contact Center
Zoom Contact Center
Score 8.3 out of 10
Enterprises
Calabrio WFM
Calabrio WFM
Score 8.5 out of 10
Calabrio WFM
Calabrio WFM
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AfinitiEleveo
Likelihood to Recommend
-
(0 ratings)
8.4
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
AfinitiEleveo
Likelihood to Recommend
No answers on this topic
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
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Pros
No answers on this topic
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
Miracle Achebe | TrustRadius Reviewer
Miracle Achebe
Student Office Assistant
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Cons
No answers on this topic
  • I would like to be able to have a real-time translation tool available for clients who do not speak the same language. This would greatly help direct interaction with the client.
Kristin Butcher Wester | TrustRadius Reviewer
Kristin Butcher Wester
Human Resources Specialist
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Support Rating
No answers on this topic
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
Read full review
Alternatives Considered
No answers on this topic
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
Read full review
Return on Investment
No answers on this topic
  • Through this software the reports generated are clean and easy to understand.
  • Amazing data quality management solution.
  • Excellent data integration platform.
  • Collaboration and easy communication tool.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
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ScreenShots