Agiloft vs. GEP SMART

Agiloft is great for storing contracts and being able to run reports on those contracts. Where is lacks is when there are amendments to the contracts which change information that you will run a report on. Since the data doesn't stack, if I wanted to run a report on any agreement with unpaid time off and there was unpaid time off added in the first amendment but removed in the second amendment, the first amendment would still hit the report even though the unpaid time off was removed in a later amendment

Incentivized

GEP SMART is well suited to equip procurement professionals to manage multiple RFx's at one point in time and help provide structure to the process. If an organization has an existing ERP and they want to acquire GEP SMART as a bolt-on, then integration is key. If there is any customization then it is more difficult to take advantage of the latest upgrades.

Incentivized

• Ease of use for both end users and administrators
• Limitless workflow development to automate processes
• Flexibility to integrate with other software platforms

Incentivized

• The customer service level is incomparable to any other software providers I work with. The GEP Technical Team is very supportive and flexible.
• The GEP Team takes enhancement requests seriously and always tries to further develop/enhance the tool, especially with small requests from users.

Incentivized

• It would be nice if there were a way to upload an executed agreement and have the system pull the details into the contract record.
• Maybe having a "themes" option so that individual users could pick a color scheme/layout that worked best for them.
• Having a Chat feature could be helpful instead of sending internal emails.

Incentivized

• Our organization has yet to take advantage of upgrading to the latest version of GEP SMART. The version that we are on does not make use of the full screen for the different internal windows and pop-up windows. I find it cumbersome to scroll left-right and up-down on the smaller windows when there is much real-estate on the screen that could optimize the user interface.
• GEP SMART provides technical support but our vendors seem to have some difficulty logging in to their profiles and updating their information. Occasionally, the salesperson delegates to another internal member so we'll have to set up the new member with their log in.
• The digital signature process requires that the signers of the agreement be defined before the agreement is routed for approval. Sometimes our vendors have a pool of signers that could sign the agreements and it can become a small challenge to change the signers after it has already been defined in GEP SMART.

Incentivized

The current functionality is excellent and we keep getting request for more. Leadership wants to make this a one stop shop.

Incentivized

The tool is fantastic, but we are investigating a broader spend management solution at the moment which may mean we look in a different direction for this capability, most likely internally developed.

Incentivized

Agiloft is a wonderful tool, easy to use and has a lot of functionality. The only reason it is not a 10 is because it does not stack information for agreements and related amendments which greatly impacts reporting

Incentivized

The application is highly usable, but there are some parts of the design that could be improved such as the layout and scaling on the pages, the amount of unused white space within the interface, and the consistency of the interface between modules.

Incentivized

The performance of the GEP SMART platform overall has been excellent. We do not hear complaints about system performance and have not experienced any slowdowns in adjacent systems due to the GEP implementation. Of all the (largely self-inflicted) change management challenges we've dealt with, system performance and platform reliability have not been on the list of concerns.

Incentivized

Implementation was relatively easy and I have not had any issues with the support. UI change created some challenges for the end-users, but overall, it was a smooth experience. I hope the company will continue investing in the product and not consider it as something to not care about too much. I believe Agiloft does not make any other software, so I think the focus on it should not wane.

Incentivized

The support team is responsive, smart, and knowledgeable about their product and about our business needs. They are also flexible to respond to questions and find solutions to our requirements.

Incentivized

Although we had encountered many bugs, GEP was able to address them quickly, and sent a technical person to sit in our hands-on training sessions to address bugs efficiently

Incentivized

Agiloft is a better-known product, so we trusted it over the newer alternatives. I also researched its record in updating software to fit the newest needs of the consumers. Recent UI update went quite successfully, and I feel it is a great deal when the software many important people in the company look at looks great. Agiloft fit all our needs and there was no reason for us to decline it.

Incentivized

We selected GEP SMART for its ability to offer a full end-to-end integrated source-to-pay solution, pricing, and ease of use. There was an implementation series offered by GEP, as well as flexibility, customization, account management team dedication, and the overall service and support.

Incentivized

• Stakeholders - They want status updates - we actually get business because they like our reporting, big ROI
• It's not a negative impact, but we have gone down "rabbit holes" trying to make it work for applications where it isn't really suited because it is a great platform...understand its limitations
• ROI - The platform sends out a lot of communications, we would have to add staff to maintain

Incentivized

• GEP SMART has improved our spend analytics speed by allowing analysis to be completed in minutes compared to days when we previously used Excel spreadsheets.
• The SMART Sourcing (RFX) solution has greatly improved the consistency of our supplier quoting and information gathering process.

Incentivized