| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Agiloft Service Desk (discontinued) | Score9 out of 10 | Enterprise companies (1,001+ employees) | Agiloft's Flexible Service Desk Suite included an Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and ITIL/ITSM capability. The product is no longer available. | $65 per month |
| Agiloft Service Desk (discontinued) | |||||||||||
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | Required | ||||||||||
| Additional Details | — | ||||||||||
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| Agiloft Service Desk (discontinued) | |
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| Considered Both Products | Chose Agiloft Service Desk (discontinued) Easier to navigate and works about the same, yet without the enormous costs to get in. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Agiloft Service Desk (discontinued) We selected Agiloft as their product had the most features and required the least programming to implement and add new features. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Agiloft Service Desk (discontinued) We were looking for a product in which all our employees could utilize successfully. We did not want our staff to be intimidated by a product too difficult use. Chose Agiloft Service Desk (discontinued) As I have said I have been an Agiloft user for 10 years. We are also Salesforce users, but we have made a clear separation between CRM and Help/Service management. Chose Agiloft Service Desk (discontinued) We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price. Chose Agiloft Service Desk (discontinued) Agiloft's singular advantage is its ease of customization that allows you to capture automation requirements right at the point of use. We knew our company would always be developing new requirements for its customer-facing processes and any tool that made customization … Chose Agiloft Service Desk (discontinued) We evaluated three other platforms when we were searching for the best fit for our company. Agiloft was the only solution that offered a fully customizeable solution to our needs. Chose Agiloft Service Desk (discontinued) I was not in the selection process to choose a vendor, so I cannot comment on this. Chose Agiloft Service Desk (discontinued) Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function Chose Agiloft Service Desk (discontinued) N/A - Agiloft was already chosen as the tool we were going to use (by an employee that has now left the company) before I was given the assignment of working on this. |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Agiloft Service Desk (discontinued) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Incident and problem management |
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| ITSM asset management |
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| Change management |
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| Agiloft Service Desk (discontinued) | |
|---|---|
| Likelihood to Recommend | 10.0 |
| Likelihood to Renew | 8.9 |
| Usability | 7.3 |
| Availability | 8.6 |
| Support Rating | 9.1 |
