AgilQuest vs. Teem by Eptura

It's really a very good product and serves us well. There are some things that could be better but overall we're very happy with it.

Incentivized

Teem is well suited for hoteling desks and room booking.

Incentivized

• The UI is awesome.
• The ability to customize is cool.
• Integration across different platforms is good, too!

Incentivized

• The mobile app does not yet have a map feature that mimics the one in the desktop version
• At the time we launched, it didn't interface well with Outlook. So we couldn't reserve the room and send an invitation to attendees in the same step. As such, we elected to use AgilQuest for workstation reservations only and use Outlook to reserve meeting rooms and people. We understand this has been corrected but have been too busy to go back to test and relaunch that feature.
• The basic reporting package is a bit weak but it works OK for us. They want to upsell you on their more robust reporting platform.

Incentivized

• The Outlook plug-in crashes my computer from time to time.

Incentivized

They are great. Working in a customer facing role my entire career, I understand the important of having excellent customer service. They are responsive, polite, and answer my questions when I reach out.

Incentivized

As mentioned above, we haven't evaluated any other products since the implementation. At the time, it was the best fit for us. There may be other products on the market now that would be even better. However, AgilQuest serves us well and we are happy with it's performance. It would be a very big, expensive undertaking to transition to a different product and at this time there is no motivation to go down that road.

Incentivized

I've been using Teem for a little over a year, and it works well as a product. I haven't investigated other products that do the same thing, but I need to. That being said, Teem's customer service is awesome. So the tool would have to be fairly impressive for me to entertain a switch

Incentivized

• It is a key component in the firm being able to completely transform our working environment. We needed a hoteling software that would allow us to move from one-to-one assigned seating to seat sharing. This, in turn, has allowed us to shrink our footprints as leases expire and create a whole new working environment. Some key metrics thus far are: (1) our portfolio has dropped by 77,000 RSF despite significant headcount growth, (2) RSF per person has decreased from 260 in 2014 to 185, on our way to 150, as future renovations are completed, and (3) we have reduced future occupancy costs by $52 million.

Incentivized

• Teem has made it much easier to find rooms in a pinch, so that has reduced a lot of time for users.
• Teem has made it much easier for us to track all guests coming into the building and vastly improved our tracking/reporting.
• On the downside, it has been expensive adding new conference rooms due to the cost of hardware which can be pretty negative.

Incentivized