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Aircall vs. Amazon Connect

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Aircall

131 Reviews and Ratings

Amazon Connect

45 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Amazon Connect

    Score8.8 out of 10
    		N/ALaunched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature.

    $0

    per profile/per month

    Pricing
    AircallAmazon Connect
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Customer Profiles
    $0.0025
    per profile/per month
    Chat
    $0
    per message
    Contact Lens (5 million+ monthly minutes)
    $0.0125
    per minute
    Contact Lens (first 5 million monthly minutes)
    $0.015
    per minute
    Voice
    $0.02
    per minute
    Voice ID
    $0.025
    per transaction
    Tasks
    $0.04
    per task
    Offerings
    Pricing Offerings
    AircallAmazon Connect
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AircallAmazon Connect
    Considered Both Products
    Aircall
    No answer on this topic
    Amazon AWS
    Héctor Morán Blázquez
    Head of IT in Information Technology at Madrileña Red de Gas (Utilities, 51-200 employees)
    Chose Amazon Connect
    We worked through a Request For Proposal to check different Contact Center platforms, we evaluated Talkdesk, Amazon Connect and Genesys PureConnect, all of them as a SaaS platforms, and trying to go to a pay per use model. The best option for us was Amazon Connect, with a pure …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AircallAmazon Connect
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Amazon Connect
    Feature
    Aircall
    7.4
    27 Ratings
    Amazon Connect
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Amazon Connect
    Feature
    Aircall
    7.1
    30 Ratings
    Amazon Connect
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Amazon Connect
    Feature
    Aircall
    5.7
    19 Ratings
    Amazon Connect
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Amazon Connect
    Feature
    Aircall
    7.9
    28 Ratings
    Amazon Connect
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Amazon Connect
    Feature
    Aircall
    -
    Ratings
    Amazon Connect
    7.1
    4 Ratings
    Agent dashboard00 Ratings5.04 Ratings
    Validate callers00 Ratings7.04 Ratings
    Outbound response00 Ratings7.04 Ratings
    Call forwarding00 Ratings7.04 Ratings
    Click-to-call (CTC)00 Ratings7.04 Ratings
    Warm transfer00 Ratings9.04 Ratings
    Predictive dialing00 Ratings5.03 Ratings
    Interactive voice response00 Ratings6.04 Ratings
    REST APIs00 Ratings9.03 Ratings
    Call scripts00 Ratings5.04 Ratings
    Call tracking00 Ratings7.04 Ratings
    Multichannel integration00 Ratings9.04 Ratings
    CRM software integration00 Ratings9.04 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Amazon Connect
    Feature
    Aircall
    -
    Ratings
    Amazon Connect
    5.7
    4 Ratings
    Inbound call routing00 Ratings9.04 Ratings
    Omnichannel inbound routing00 Ratings5.04 Ratings
    Recording00 Ratings7.04 Ratings
    Quality management00 Ratings7.04 Ratings
    Call analytics00 Ratings3.04 Ratings
    Historical reporting00 Ratings5.04 Ratings
    Live reporting00 Ratings5.04 Ratings
    Customer surveys00 Ratings5.04 Ratings
    Customer interaction analytics00 Ratings5.04 Ratings
    User Ratings
    AircallAmazon Connect
    Likelihood to Recommend
    8.6
    (31 ratings)
    7.0
    (4 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)