TrustRadius: an HG Insights company

Aircall vs. Avaya Infinity™

Save this comparison

Save this comparison

Aircall

131 Reviews and Ratings

Avaya Infinity™

189 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Avaya Infinity™

    Score8.5 out of 10
    		N/AAvaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. Avaya Infinity™ is designed so that organizations can become almost infinitely adaptable to evolving customer and market demands. The Avaya Infinity™ platform aims to enable large enterprises and public sector organizations to strengthen…N/A
    Pricing
    AircallAvaya Infinity™
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    AircallAvaya Infinity™
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalRequired
    Additional Details——
    More Pricing Information
    Features
    AircallAvaya Infinity™
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Avaya Infinity™
    Feature
    Aircall
    7.4
    27 Ratings
    Avaya Infinity™
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Avaya Infinity™
    Feature
    Aircall
    7.1
    30 Ratings
    Avaya Infinity™
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Avaya Infinity™
    Feature
    Aircall
    5.7
    19 Ratings
    Avaya Infinity™
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Avaya Infinity™
    Feature
    Aircall
    7.9
    28 Ratings
    Avaya Infinity™
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Avaya Infinity™
    Feature
    Aircall
    -
    Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Agent dashboard00 Ratings8.135 Ratings
    Validate callers00 Ratings8.632 Ratings
    Outbound response00 Ratings5.931 Ratings
    Call forwarding00 Ratings9.235 Ratings
    Click-to-call (CTC)00 Ratings8.928 Ratings
    Warm transfer00 Ratings8.835 Ratings
    Predictive dialing00 Ratings5.727 Ratings
    Interactive voice response00 Ratings9.531 Ratings
    REST APIs00 Ratings7.826 Ratings
    Call scripts00 Ratings6.629 Ratings
    Call tracking00 Ratings8.834 Ratings
    Multichannel integration00 Ratings9.632 Ratings
    CRM software integration00 Ratings8.231 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Avaya Infinity™
    Feature
    Aircall
    -
    Ratings
    Avaya Infinity™
    8.1
    37 Ratings
    Inbound call routing00 Ratings8.736 Ratings
    Omnichannel inbound routing00 Ratings8.832 Ratings
    Recording00 Ratings8.235 Ratings
    Quality management00 Ratings8.133 Ratings
    Call analytics00 Ratings8.133 Ratings
    Historical reporting00 Ratings8.334 Ratings
    Live reporting00 Ratings6.833 Ratings
    Customer surveys00 Ratings8.130 Ratings
    Customer interaction analytics00 Ratings7.829 Ratings
    User Ratings
    AircallAvaya Infinity™
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.6
    (53 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    7.3
    (11 ratings)
    Usability
    9.0
    (1 ratings)
    8.2
    (7 ratings)
    Availability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.8
    (2 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (2 ratings)