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Aircall vs. Dialpad Support

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Aircall

131 Reviews and Ratings

Dialpad Support

74 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Dialpad Support

    Score9 out of 10
    		N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    AircallDialpad Support
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    AircallDialpad Support
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AircallDialpad Support
    Considered Both Products
    Aircall
    Verified User
    Chose Aircall
    Aircall’s integration to our CRM, salesforce is second to none. Right after a call is made it is uploaded into salesforce right away and is a great way for our reps to reference back on.

    dialpad was far more of a struggle to access call recordings for my reps as not only was …
    Incentivized
    Verified User
    Chose Aircall
    Have to buy minutes on other services
    Incentivized
    Dialpad
    Verified User
    Chose Dialpad Support
    Dialpad Support was able to do the screen scrape during a recorded call which was not available in air call when we looked at them
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    AircallDialpad Support
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Dialpad Support
    Feature
    Aircall
    7.4
    27 Ratings
    Dialpad Support
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Dialpad Support
    Feature
    Aircall
    7.1
    30 Ratings
    Dialpad Support
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Dialpad Support
    Feature
    Aircall
    5.7
    19 Ratings
    Dialpad Support
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Dialpad Support
    Feature
    Aircall
    7.8
    28 Ratings
    Dialpad Support
    -
    Ratings
    Mobile app for iOS7.822 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Dialpad Support
    Feature
    Aircall
    -
    Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard00 Ratings8.534 Ratings
    Validate callers00 Ratings8.632 Ratings
    Outbound response00 Ratings8.932 Ratings
    Call forwarding00 Ratings8.933 Ratings
    Click-to-call (CTC)00 Ratings8.531 Ratings
    Warm transfer00 Ratings8.030 Ratings
    Predictive dialing00 Ratings7.223 Ratings
    Interactive voice response00 Ratings8.228 Ratings
    REST APIs00 Ratings7.115 Ratings
    Call scripts00 Ratings8.025 Ratings
    Call tracking00 Ratings8.030 Ratings
    Multichannel integration00 Ratings8.322 Ratings
    CRM software integration00 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Dialpad Support
    Feature
    Aircall
    -
    Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing00 Ratings7.933 Ratings
    Omnichannel inbound routing00 Ratings8.417 Ratings
    Recording00 Ratings8.632 Ratings
    Quality management00 Ratings8.628 Ratings
    Call analytics00 Ratings8.632 Ratings
    Historical reporting00 Ratings8.631 Ratings
    Live reporting00 Ratings8.929 Ratings
    Customer surveys00 Ratings7.415 Ratings
    Customer interaction analytics00 Ratings8.321 Ratings
    User Ratings
    AircallDialpad Support
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    9.1
    (3 ratings)
    Usability
    9.0
    (1 ratings)
    8.2
    (15 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)