TrustRadius: an HG Insights company

Aircall vs. Nextiva Contact Center

Save this comparison

Save this comparison

Aircall

131 Reviews and Ratings

Nextiva Contact Center

64 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Pricing
    AircallNextiva Contact Center
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    Offerings
    Pricing Offerings
    AircallNextiva Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalOptional
    Additional Details——
    More Pricing Information
    Features
    AircallNextiva Contact Center
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Nextiva Contact Center
    Feature
    Aircall
    7.4
    27 Ratings
    Nextiva Contact Center
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Nextiva Contact Center
    Feature
    Aircall
    7.1
    30 Ratings
    Nextiva Contact Center
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Nextiva Contact Center
    Feature
    Aircall
    5.7
    19 Ratings
    Nextiva Contact Center
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Nextiva Contact Center
    Feature
    Aircall
    7.8
    28 Ratings
    Nextiva Contact Center
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Nextiva Contact Center
    Feature
    Aircall
    -
    Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Agent dashboard00 Ratings9.542 Ratings
    Validate callers00 Ratings9.640 Ratings
    Outbound response00 Ratings9.740 Ratings
    Call forwarding00 Ratings9.741 Ratings
    Click-to-call (CTC)00 Ratings9.034 Ratings
    Warm transfer00 Ratings9.439 Ratings
    Predictive dialing00 Ratings9.026 Ratings
    Interactive voice response00 Ratings8.931 Ratings
    REST APIs00 Ratings9.324 Ratings
    Call scripts00 Ratings9.523 Ratings
    Call tracking00 Ratings9.937 Ratings
    Multichannel integration00 Ratings9.127 Ratings
    CRM software integration00 Ratings9.629 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Nextiva Contact Center
    Feature
    Aircall
    -
    Ratings
    Nextiva Contact Center
    9.4
    42 Ratings
    Inbound call routing00 Ratings9.840 Ratings
    Omnichannel inbound routing00 Ratings9.234 Ratings
    Recording00 Ratings9.738 Ratings
    Quality management00 Ratings9.636 Ratings
    Call analytics00 Ratings9.637 Ratings
    Historical reporting00 Ratings9.340 Ratings
    Live reporting00 Ratings8.835 Ratings
    Customer surveys00 Ratings9.621 Ratings
    Customer interaction analytics00 Ratings9.327 Ratings
    User Ratings
    AircallNextiva Contact Center
    Likelihood to Recommend
    8.6
    (31 ratings)
    9.7
    (43 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    9.7
    (3 ratings)
    Usability
    9.0
    (1 ratings)
    8.6
    (8 ratings)
    Support Rating
    9.8
    (2 ratings)
    8.0
    (7 ratings)