TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Phone.com

    Score10 out of 10
    N/APhone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.

    $12.99

    per month

    Pricing
    AircallPhone.com
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    IP Phone Connection
    $4.99
    per month, per device
    Phone Numbers
    $4.99
    per month
    Call Recording
    $7.99
    per month
    Basic Users
    $12.99
    per user, per month
    Plus Users
    $19.99
    per user, per month
    Pro Users
    $29.99
    per user, per month
    Lice Receptionist
    Starting at $90
    per month
    Global Phone Numbers
    Starting at $4.99
    per month
    International Dialing
    Vary Rates
    Offerings
    Pricing Offerings
    AircallPhone.com
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.
    More Pricing Information
    Features
    AircallPhone.com
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Phone.com
    Feature
    Aircall
    7.4
    27 Ratings
    Phone.com
    10.0
    2 Ratings
    Hosted PBX8.01 Ratings10.02 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings10.02 Ratings
    User templates5.01 Ratings10.02 Ratings
    Call reports7.524 Ratings10.02 Ratings
    Directory of employee names8.023 Ratings10.02 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Phone.com
    Feature
    Aircall
    7.1
    30 Ratings
    Phone.com
    10.0
    2 Ratings
    Answering rules8.929 Ratings10.02 Ratings
    Call recording9.027 Ratings10.02 Ratings
    Call park4.01 Ratings10.01 Ratings
    Call screening7.823 Ratings10.02 Ratings
    Message alerts6.025 Ratings10.02 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Phone.com
    Feature
    Aircall
    5.7
    19 Ratings
    Phone.com
    10.0
    1 Ratings
    Audio conferencing5.719 Ratings10.01 Ratings
    Instant messaging00 Ratings10.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Phone.com
    Feature
    Aircall
    7.9
    28 Ratings
    Phone.com
    10.0
    2 Ratings
    Mobile app for iOS7.922 Ratings10.01 Ratings
    Mobile app for Android7.818 Ratings10.01 Ratings
    User Ratings
    AircallPhone.com
    Likelihood to Recommend
    8.6
    (31 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)