TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Placetel

    N/AN/APlacetel, from Cisco, provides business communication for teams, working from home, in the office or on-the-go. Placetel is designed so that it doesn’t matter where the user is working. Placetel provides access to all features of the cloud phone system with every device. With one click, the user's smartphone becomes a business phone, and the home becomes a home office.

    $5.15

    per month per user

    Pricing
    AircallPlacetel
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Placetel + Webex Basic
    £4.90
    per month per user
    Placetel + Webex Basic (includes unlimited with calling)
    £7.90
    per month per user
    Placetel + Webex Enterprise (includes unlimited with calling)
    £22.90
    per month per user
    Offerings
    Pricing Offerings
    AircallPlacetel
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    AircallPlacetel
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Placetel
    Feature
    Aircall
    7.4
    27 Ratings
    Placetel
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Placetel
    Feature
    Aircall
    7.1
    30 Ratings
    Placetel
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Placetel
    Feature
    Aircall
    5.7
    19 Ratings
    Placetel
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Placetel
    Feature
    Aircall
    7.8
    28 Ratings
    Placetel
    -
    Ratings
    Mobile app for iOS7.822 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    User Ratings
    AircallPlacetel
    Likelihood to Recommend
    8.6
    (31 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)