TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Samespace

    Score7.7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics.

    $50

    per user per month, billed annually. Starting at 10 users.

    Pricing
    AircallSamespace
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Growth
    $50
    per user per month, billed annually. Starting at 10 users.
    Enterprise
    Custom
    per user per month, billed annually. Starting at 100 users.
    Offerings
    Pricing Offerings
    AircallSamespace
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptional$50 per user per month
    Additional Details——
    More Pricing Information
    Features
    AircallSamespace
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Samespace
    Feature
    Aircall
    7.4
    27 Ratings
    Samespace
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Samespace
    Feature
    Aircall
    7.1
    30 Ratings
    Samespace
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Samespace
    Feature
    Aircall
    5.7
    19 Ratings
    Samespace
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Samespace
    Feature
    Aircall
    7.9
    28 Ratings
    Samespace
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    User Ratings
    AircallSamespace
    Likelihood to Recommend
    8.6
    (31 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)