Aircall vs. Samespace

Aircall

Aircall

131 Reviews and Ratings

Samespace

Samespace

3 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Aircall	Score 7.3 out of 10	N/A	Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.	$30 per user/per month
Samespace	Score 7.7 out of 10	Mid-Size Companies (51-1,000 employees)	Samespace supports customer experience, and aims to increase agent productivity. Samespace integrates into a CRM to make contact center agile and adaptable, to make sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics.	$50 per user per month, billed annually. Starting at 10 users.

Pricing

Aircall

Samespace

Editions & Modules

Essentials: $30
per user/per month
Professional: $50
per user/per month
Custom: Contact sales team

Growth: $50
per user per month, billed annually. Starting at 10 users.
Enterprise: Custom
per user per month, billed annually. Starting at 100 users.

Offerings

Pricing Offerings
Aircall	Samespace
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

$50 per user per month

Additional Details

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More Pricing Information

Community Pulse
	Aircall	Samespace
Considered Both Products	Aircall Temim Tabakovic Head of Customer Success Chose Aircall Ease of integration with our CRM Incentivized Helpful? Owen Pickrell Account Executive Chose Aircall Aircall is more cost effective Incentivized Helpful? Verified User Anonymous Chose Aircall Aircall’s integration to our CRM, salesforce is second to none. Right after a call is made it is uploaded into salesforce right away and is a great way for our reps to reference back on. dialpad was far more of a struggle to access call recordings for my reps as not only was … Incentivized Helpful? JF Jessica Festa Customer Success Manager Chose Aircall Aircall is a little different from Intercom in that it is specifically for phone and text BUT Intercom just released phone calls and texting options..... Incentivized Helpful? Verified User Anonymous Chose Aircall Aircall has a better interface and IVR system then Groove. It also does a much better job integrating with our CRM (Salesforce) and pulling caller IDs from our database vs Groove. I prefer Aircall over Groove and HubSpot, primarily becasue we are a smaller organization and it … Incentivized Helpful? DE David Elcoate Sales & Onboarding Specialist Chose Aircall We have always had it with no desire to change. Incentivized Helpful? Neha Pant Account Manager- Existing Business Chose Aircall I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already … Incentivized Helpful? Verified User Anonymous Chose Aircall We have used Aircall for so long that I cannot remember the name of the company we were using beforehand. I remember that we did make the switch to Aircall because the connection was stronger. We often had call quality issues with the other guys. While this does occur every now … Incentivized Helpful? Verified User Anonymous Chose Aircall Aircall is loads better than Grasshopper due to its ease of use and overall platform. Grasshopper is fine, but the price is about the same and Aircall is smoother (and prettier). The only disadvantage if moving from RingCentral to Aircall is the texting feature. Aircall does … Incentivized Helpful? MV Miriam Vargas Customer Success Chose Aircall The system is totally different somewhat cumbersome to improve practicality. Incentivized Helpful? Verified User Anonymous Chose Aircall Have to buy minutes on other services Incentivized Helpful? Verified User Anonymous Chose Aircall Aircall is more efficient, syncs the information properly and is overall better, cleaner system. Incentivized Helpful? Verified User Anonymous Chose Aircall Zendesk could not help us expand our numbers abroad due to too restrictive regulations applied. Aircall however, if provided with appropriate documents, allowed us to keep existing phone numbers and expand them Incentivized Helpful? Verified User Anonymous Chose Aircall We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't … Incentivized Helpful? Nico Labuschagne Digital Marketing Consultant Chose Aircall Groove was easily integrated with Salesforce CRM and meant that certain administrative tasks were a lot easier and less time consuming to do. The standalone dialer application (Windows) is easier to use than the Groove dialer, and uses far less resources. The addition of … Incentivized Helpful? NM Neesha Melendez Customer Support Chose Aircall The only thing that is better than Aircall against Google Meets, is that Google meets has a camera option. However, that is not applicable for speaking to customers, but rather team mates. Incentivized Helpful? JD John Decoste Dir Sales USA & Western Canada Chose Aircall RingCentral was more expensive and more limited in its application. Incentivized Helpful? Verified User Anonymous Chose Aircall In researching products, we decided on Aircall due to the pricing, features and service provided by the company Incentivized Helpful? AS Arvin Singh Complaince Analyst Chose Aircall [I have] not used another. Incentivized Helpful? Jose Rubio Alvarez Sales Manager Chose Aircall It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have used. We have not evaluated another option.It is the first product that we have … Incentivized Helpful? CB Christophe BELLIN Sales Engineer Chose Aircall Nixxis Contact Suite, Salesforce CMS and Pipedrive Incentivized Helpful? Abdullah Muhammad Sales Development Representative Chose Aircall We selected Aircall only because it has integration with our CRM tool, PipeDrive, and I think that was a wise decision. Incentivized Helpful? Verified User Anonymous Chose Aircall We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch. Incentivized Helpful? Verified User Anonymous Chose Aircall They had strong support, but their connectivity was the worst out of all of them and their product was also probably the least customizable for your company. Incentivized Helpful? AL Ariana Lumagbas Data Entry Specialist Chose Aircall Aircall is a more smooth and easy to use against other tools that are out in the market today. This is the tool I used for two different companies and by just that it proves how effective and good Aircall is. I love the functions and how user friendly it is. Incentivized Helpful?	Samespace No answer on this topic

Features

Aircall

Samespace

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Aircall 7.4 Ratings 8% below category average	Samespace - Ratings
Hosted PBX	8.00 Ratings	00 Ratings
Multi-level Interactive Voice Response (IVR)	8.70 Ratings	00 Ratings
User templates	5.00 Ratings	00 Ratings
Call reports	7.50 Ratings	00 Ratings
Directory of employee names	8.00 Ratings	00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Aircall 7.1 Ratings 17% below category average	Samespace - Ratings
Answering rules	8.90 Ratings	00 Ratings
Call recording	9.00 Ratings	00 Ratings
Call park	4.00 Ratings	00 Ratings
Call screening	7.80 Ratings	00 Ratings
Message alerts	6.00 Ratings	00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Aircall 5.7 Ratings 34% below category average	Samespace - Ratings
Audio conferencing	5.70 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Aircall 7.8 Ratings 2% below category average	Samespace - Ratings
Mobile app for iOS	7.80 Ratings	00 Ratings
Mobile app for Android	7.80 Ratings	00 Ratings

Best Alternatives
	Aircall	Samespace
Small Businesses	CloudTalk Score 7.2 out of 10	CloudTalk Score 7.2 out of 10
Medium-sized Companies	CloudTalk Score 7.2 out of 10	CloudTalk Score 7.2 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Google Cloud Contact Center AI Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Aircall	Samespace
Likelihood to Recommend	8.7 (0 ratings)	- (0 ratings)
Likelihood to Renew	7.8 (0 ratings)	- (0 ratings)
Usability	9.0 (0 ratings)	- (0 ratings)
Support Rating	9.8 (0 ratings)	- (0 ratings)

User Testimonials
	Aircall	Samespace
Likelihood to Recommend	Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it! Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app. Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own. Incentivized NM Neesha Melendez Customer Support Read full review	No answers on this topic
Cons	No schedule for bank holidays No feature to update more than one phone line at the same time Admins don't have access to the timeline of a call to see with which agent it rang Missing agent-specific stats when your phone lines are organized in teams If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	I give this rating as aircall is very easy to use but also lacks a parallel dialing feature which makes it slower to use. aircall has a pretty seamless integration with salesforce which is helpful. For the cost it is definitely very reasonable but it also lacks a live coaching/listening feature which is very valuable as a manager. Incentivized Verified User Anonymous Read full review	No answers on this topic
Usability	I provide this rating based on my overall experience using Aircall. I have used it on my previous company as well and that being said, it is a proof that Aircall is a great tool to use in contact centers and with B2B businesses that has direct communication with clients. AL Ariana Lumagbas Data Entry Specialist Read full review	No answers on this topic
Support Rating	We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	I am not the right person to answer this because I don't make the purchase decisions within our company. I have worked with several companies, and every one of them has their tools. I particularly liked Aircall among all of them because of the different reasons I have already mentioned before. Incentivized Neha Pant Account Manager- Existing Business Read full review	No answers on this topic
Return on Investment	Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account. Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing. The only positive impact has been the collaborative experience and being able to maintain a virtual office Incentivized Nico Labuschagne Digital Marketing Consultant Read full review	No answers on this topic
ScreenShots	Aircall Screenshots