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Aircall vs. Skype for Business / Lync (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Skype for Business / Lync (discontinued)

    Score8.7 out of 10
    N/ASkype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
    Pricing
    AircallSkype for Business / Lync (discontinued)
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    AircallSkype for Business / Lync (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Features
    AircallSkype for Business / Lync (discontinued)
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    7.4
    27 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    7.1
    30 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    5.7
    19 Ratings
    Skype for Business / Lync (discontinued)
    7.8
    1 Ratings
    Audio conferencing5.719 Ratings8.01 Ratings
    Video conferencing00 Ratings7.01 Ratings
    Video screen sharing00 Ratings8.01 Ratings
    Instant messaging00 Ratings8.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    7.8
    28 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    -
    Ratings
    Skype for Business / Lync (discontinued)
    8.0
    195 Ratings
    High quality audio00 Ratings9.1191 Ratings
    High quality video00 Ratings9.0185 Ratings
    Low bandwidth requirements00 Ratings5.0181 Ratings
    Mobile support00 Ratings9.0146 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.0
    191 Ratings
    Desktop sharing00 Ratings9.0191 Ratings
    Whiteboards00 Ratings5.0120 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    -
    Ratings
    Skype for Business / Lync (discontinued)
    9.3
    188 Ratings
    Calendar integration00 Ratings10.0174 Ratings
    Meeting initiation00 Ratings9.5182 Ratings
    Integrates with social media00 Ratings8.182 Ratings
    Record meetings / events00 Ratings9.0143 Ratings
    Slideshows00 Ratings10.0115 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.5
    173 Ratings
    Live chat00 Ratings8.5171 Ratings
    Audience polling00 Ratings7.094 Ratings
    Q&A00 Ratings7.094 Ratings
    Online Events Security
    Comparison of Online Events Security features of Aircall and Skype for Business / Lync (discontinued)
    Feature
    Aircall
    -
    Ratings
    Skype for Business / Lync (discontinued)
    6.8
    156 Ratings
    User authentication00 Ratings9.0142 Ratings
    Participant roles & permissions00 Ratings8.5148 Ratings
    Confidential attendee list00 Ratings3.0109 Ratings
    User Ratings
    AircallSkype for Business / Lync (discontinued)
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.4
    (198 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    9.0
    (7 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (14 ratings)
    Support Rating
    9.8
    (2 ratings)
    8.5
    (40 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (2 ratings)