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Aircall vs. Zoom Contact Center

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Aircall

131 Reviews and Ratings

Zoom Contact Center

28 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Aircall

    Score7.3 out of 10
    		N/AAircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM or marketing systems to support a variety of support or sales purposes.

    $30

    per user/per month

    Zoom Contact Center

    Score8.2 out of 10
    		N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    AircallZoom Contact Center
    Editions & Modules
    Essentials
    $30
    per user/per month
    Professional
    $50
    per user/per month
    Custom
    Contact sales team
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    AircallZoom Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AircallZoom Contact Center
    Cloud PBX
    Comparison of Cloud PBX features of Aircall and Zoom Contact Center
    Feature
    Aircall
    7.4
    27 Ratings
    Zoom Contact Center
    -
    Ratings
    Hosted PBX8.01 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)8.719 Ratings00 Ratings
    User templates5.01 Ratings00 Ratings
    Call reports7.524 Ratings00 Ratings
    Directory of employee names8.023 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Aircall and Zoom Contact Center
    Feature
    Aircall
    7.1
    30 Ratings
    Zoom Contact Center
    -
    Ratings
    Answering rules8.929 Ratings00 Ratings
    Call recording9.027 Ratings00 Ratings
    Call park4.01 Ratings00 Ratings
    Call screening7.823 Ratings00 Ratings
    Message alerts6.025 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Aircall and Zoom Contact Center
    Feature
    Aircall
    5.7
    19 Ratings
    Zoom Contact Center
    -
    Ratings
    Audio conferencing5.719 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Aircall and Zoom Contact Center
    Feature
    Aircall
    7.8
    28 Ratings
    Zoom Contact Center
    -
    Ratings
    Mobile app for iOS7.922 Ratings00 Ratings
    Mobile app for Android7.818 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of Aircall and Zoom Contact Center
    Feature
    Aircall
    -
    Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard00 Ratings7.711 Ratings
    Validate callers00 Ratings7.18 Ratings
    Outbound response00 Ratings7.88 Ratings
    Call forwarding00 Ratings7.07 Ratings
    Click-to-call (CTC)00 Ratings7.96 Ratings
    Warm transfer00 Ratings8.411 Ratings
    Predictive dialing00 Ratings7.46 Ratings
    Interactive voice response00 Ratings8.39 Ratings
    REST APIs00 Ratings6.97 Ratings
    Call scripts00 Ratings7.28 Ratings
    Call tracking00 Ratings7.311 Ratings
    Multichannel integration00 Ratings8.210 Ratings
    CRM software integration00 Ratings6.86 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Aircall and Zoom Contact Center
    Feature
    Aircall
    -
    Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing00 Ratings8.510 Ratings
    Omnichannel inbound routing00 Ratings7.98 Ratings
    Recording00 Ratings8.69 Ratings
    Quality management00 Ratings8.09 Ratings
    Call analytics00 Ratings7.510 Ratings
    Historical reporting00 Ratings7.310 Ratings
    Live reporting00 Ratings7.310 Ratings
    Customer surveys00 Ratings8.26 Ratings
    Customer interaction analytics00 Ratings7.07 Ratings
    User Ratings
    AircallZoom Contact Center
    Likelihood to Recommend
    8.6
    (31 ratings)
    8.0
    (19 ratings)
    Likelihood to Renew
    7.8
    (2 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)