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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Akita

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base. The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data. According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group…

    $100

    per user

    Custify

    Score9.9 out of 10
    Small Businesses (1-50 employees)
    Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
    Pricing
    AkitaCustify
    Editions & Modules
    Professional
    $100.00
    per user
    No answers on this topic
    Offerings
    Pricing Offerings
    AkitaCustify
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details2 user minimum.—
    More Pricing Information
    Features
    AkitaCustify
    Security
    Comparison of Security features of Akita and Custify
    Feature
    Akita
    -
    Ratings
    Custify
    7.0
    11 Ratings
    Role-based user permissions00 Ratings7.011 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Akita and Custify
    Feature
    Akita
    -
    Ratings
    Custify
    8.0
    11 Ratings
    API00 Ratings8.011 Ratings
    Integration with Salesforce.com00 Ratings8.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Akita and Custify
    Feature
    Akita
    -
    Ratings
    Custify
    9.0
    11 Ratings
    Product usage00 Ratings9.011 Ratings
    Help desk / support tickets00 Ratings9.11 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Akita and Custify
    Feature
    Akita
    -
    Ratings
    Custify
    8.3
    11 Ratings
    NPS surveys00 Ratings8.01 Ratings
    Sponsor tracking00 Ratings8.02 Ratings
    Customer profiles00 Ratings8.011 Ratings
    Automated workflow00 Ratings9.011 Ratings
    Internal collaboration00 Ratings7.011 Ratings
    Customer health scoring00 Ratings9.011 Ratings
    Customer segmentation00 Ratings9.011 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Akita and Custify
    Feature
    Akita
    -
    Ratings
    Custify
    9.0
    11 Ratings
    Customer health trends00 Ratings9.011 Ratings
    Engagement analytics00 Ratings9.011 Ratings
    Dashboards00 Ratings9.03 Ratings
    User Ratings
    AkitaCustify
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (11 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (2 ratings)