AlayaCare vs. PointClickCare Core EHR Platform

Working in rural NH, AlayaCare is essentially useless in my opinion. It's not a true app and requires communication with the web site in my opinion. Using the option of downloading data is hit or miss as to whether the data will actually sync back to the servers in my opinion. It also won't show you new visits unless you manually refresh the download I've found. I believe there are no option to send or display alerts if your schedule changes. To summarize: Unless you are always in areas with excellent service, AlayaCare is useless and you would be better off manually logging your times using pen and paper I believe. I am often in areas where AlayaCare won't work, yet I can still text, make calls, or visit websites I'v found

Incentivized

I would describe the positives as: ease of billing; multiple double-checking mechanisms to properly balance census and cash; clear and simple user interface. One not familiar with AR for skilled nursing facilities can obtain good working knowledge of the day-to-day operations likely in less than a fortnight, and can perform independent of on-hand help in three months.

• Allows nurse to see their upcoming visits
• Set unavailable days/times so that visit aren't scheduled.
• Shows what services the patient needs

Incentivized

• PCC's census tracking is exceptional, allowing for Medicare's 100 days to be managed on the MDS and billing part.
• Cash applications are simple to use. Any errors in payments can be investigated immediately to confirm whether the discrepancy is due to inaccurate write-offs, billing, and even census.
• The month-end closing process is clean and efficient, allowing the billers to ensure all matters for the previous month have been satisfactorily addressed.

• The IOS app appears to just be a front end for the web version which makes it ridiculously slow. Logging in, clocking in, or clocking out routinely takes 15+ seconds or longer if you don't have a strong cell connection. Doing a log in and then a clock in will take a full minute as communication with the server is so painfully slow.
• The app doesn't know if it's logged in or logged out until you try to do something like clock into a call I've found. The app will look like its clocking you in and 15 seconds later you get an error and are taken to the log in screen. This results in missed clocks, inaccurate times, and endless frustration.
• The app regularly loses the face id setting so you have to manually log in and enable face id again.
• When you start the app, you have to manually start a log in, because it isn't smart enough to know whether it's logged in or not. Most apps will automatically identify if a login is needed and attempt to log you in via face id.
• Using the offline data feature, the data often won't sync with main servers, resulting in lost clocks. New visits won't show up unless you manually download the data again.
• The web app is not a responsive design and you lose fields and parts of your view based on your screen size. In 2022, responsive design should be part of any web site, especially those used by businesses.
• There are no alert features on the app or web site. There should be options to sent a text or alert if your schedule is changed. Currently, the schedulers have to make a phone call or email the RN to let then know a change has been made. Obviously this is inefficient.
• You can't look up a patient's future visits in the IOS app.
• The IOS app is essentially unusable if you are on a LTE or have less than 3 bars on 5g
• The login screen says "Log in or Log out" Just more evidence that the app doesn't know it's own status.
• No setting to change the amount of time before you are logged out. This means you are almost always logged out of the app or website before you even finish a visit.

Incentivized

• Sometimes the platform is slow to load.
• I'd like to see the ability to search for patients using both the first and last name. Currently it's only one or the other.
• I'd be interested to see the ability to change the color of the interface.

Incentivized

AlayaCare is the single most frustrating and unreliable app I have ever used.

Incentivized

The website is not a responsive design and does not adapt well to smaller screens or different zoom levels. The IOS app is slow and unreliable

Incentivized

Overall great product. Reporting could be much better and they are working on that.

The IOS app is almost unusable unless you have at least 3 bars of 5g cell reception

Incentivized

I have implemented PCC in over 100 buildings and have used it for almost 5 years. I can count maybe 2 times in 5 years when PCC downtime caused an issue for our facilities. I would say their availability rating exceeds a 10 compared to other software systems.

Everything the IOS app does is painfully slow as the app doesn't do anything locally and has to communicate with its servers to execute any function

Incentivized

If by "overall support" you mean "customer service," only once were they unable to provide the assistance I needed--but it wasn't an important element of my job so no matter.

Have already stated. People learn differently and PCC needs to adapt to that model instead of all eLearning. Offer the client different learning packages.

PointClickCare Core EHR Platform was selected because it is organized much more cleanly than MatrixCare. In PointClickCare Core EHR Platform, patient EHRs are laid out in such a way that accessing different kinds of information is a lot quicker than it is in MatrixCare. In PointClickCare Core EHR Platform, all of the tabs (profile, census, DX list, progress notes, assessments, etc.) are easily accessible with just one click. In MatrixCare this is not the case, as you must first click into another menu before being able to access other tabs. Also the overall look of PointClickCare Core EHR Platform is more professional and streamlined.

Incentivized

• Clock in/out times in AlayaCare are not reliable due to the apps frequent inability to contact it's servers and it's inability to detect whether it's logged in or not.
• Significant nursing hours are wasted waiting on the app to log in or change your clocking status.

Incentivized

• The platform has helped to increase productivity within our organization.
• Increased workflow efficiency leading to less hours spending time compiling data.
• Allowed our organization to expand the number of business opportunities -- the increased workload is manageable due to PointClickCare Core EHR Platform's usability.

Incentivized