AlertMedia vs. FACT24

AlertMedia is absolutely critical for any type of emergency or weather-related situation where immediate notification is required. It is also valuable as a secondary collaboration source for management discussion and decisions. Finally, it is well suited for business continuity scenarios where typical communications platforms are unavailable.

• Customer Service
• Listening to the needs of the customer
• Simplicity to send messages

Incentivized

• The options for Threat Intelligence management through notifications could be a little better, including options to forward a link to a TI alert (not requiring login) to those in a TI affected area.
• Some improvement in sorting options, although current options are useful.
• Better integration with digital signage and other display platforms by providing an option for shortened messaging specifically for these devices as an option in the new notification screen.

Easy to use platform. App is very simple and very mobile friendly

Incentivized

Support from AlertMedia has been ongoing and very accessible. Staff are consistently available and quick to respond. And I was developing an organization-wide training for this system, I called and spoke with a recruiter/trainer who emailed several training slides and helpful tips that I was able to convert into an online training.

Incentivized

AlertMedia was very customer focused. Truly felt like was a very valued customer and willing to "prove out" their systems prior to full commitment to purchase. Willing to go "above and beyond" to show their product. The customer support is truly best in class

Incentivized

• For the costs, AlertMedia has a high ROI as our organization requires all-agency and project groups urgent notifications on a regular basis.
• Immediate notification to agency legal counsel and human resource departments is definitely a plus.

Incentivized