AlertOps vs. Splunk On-Call

Overall the AlertOps has been a great software for the company . The software constantly works in the background and keeps the team updated on any issues in advance. It helps us with the entire Incident Management of Tickets that includes Incident Prioritization. It helps in Audit Trail, Incident Reporting and Task Management as well. It helps in monitoring of Tickets real time. I think any company that wants it's services to be monitored, managed properly would like to have this software

Incentivized

Splunk On-Call has proved to be a great help in incident response within my organization. With the scheduling and assignment feature it is never in question which engineer is tasked with each assignment/incident. Being able to quickly and easily access all relevant logs greatly expedites incident resolution time. I would argue that the larger the environment and incident volume, the more important a tool such as this will prove to be.

Incentivized

• Manage and Resolve IT incidents
• Schedules call and escalation to professionals with respect to incidents
• Save times by recognizing and resolving the issues

Incentivized

• Easily assign work/tickets between multiple users
• Supports a wide variety of software integrations
• Easy to manage scheduling tool
• As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips

Incentivized

• Notifications alert can be a little late at times
• User Interface can be quite confusing to new users
• Some alerts are generated unnecessarily.

Incentivized

• The user interface can be furthe improved
• Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
• Customer outreach can be further enhanced

Incentivized

It was a good solution with a good comprimise prize/features for our use cases

Incentivized

Not a lot of love given to VO since the acquisition by Splunk from my POV

Incentivized

VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.

Incentivized

It was a good solution with a good comprimise prize/features for our use cases

Incentivized

Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.

Incentivized

Splunk is more intelligent, easy, and faster compared to other tools in the market. Easy to configure, and customization can be done easily. It's more user-friendly, and it adds more value when I mention about the navigation panel. Multi-level escalations and root cause analysis is done in an intelligent way. Troubleshooting is faster.

Incentivized

• Positive as it saves a lot of time
• Positive as issues are resolved and managed on time
• Positive as it is not that expensive
• Positive as integration to any third party tool is well suited

Incentivized

• Saved hundreds of IT worker hours utilizing a single platform
• More cohesive support SLA from IT support teams
• Reduced time updating on-call modifications
• Synchronized update cycle

Incentivized