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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Alida CXM

    Score7 out of 10
    N/AAlida CXM (formerly Vision Critical) is designed to enable users to listen to direct & indirect sources of customer feedback, perform automated actions on collected feedback and have complete visibility into key customer experience metrics so users can create exemplary customer experiences day after day. Alida CXM offers a holistic customer experience platform that brings in both operational and experiential data, integrates this data with the tools to collect, understand and action customer…N/A
    Pricing
    Alida CXM
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Alida CXM
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Alida CXM
    Considered Both Products
    Alida
    Chose Alida CXM
    Qualtrics provides very similar panel manage capabilities with much better functionality.
    Incentivized
    Chose Alida CXM
    We also have Kinesis experience. Kinesis offers a better statistical package. It is not as slick, or as easy to use. However, the technical support is outstanding. I think Vision Critical competes on its presentation capabilities, and Kinesis competes on its statistical prowess.
    Chose Alida CXM
    Vision Critical is more appealing visually but no where near as complex or robust. Vision Critical is also much more expensive though.
    Chose Alida CXM
    As described earlier in the review, I believe Vision Critical provides a fantastic survey tool. However, I think that some other tools are just as good for simply programming and deploying surveys. The thing that makes Vision Critical stand above the rest is the opportunity it …
    Chose Alida CXM
    Toluna has a much better layout and is more aesthetically pleasing, and creating a survey is somewhat more enjoyable and slightly easier, though the creation part for them could also use some work. VC does have them beat when it comes to analyzing and cross-tabbing results, …
    Chose Alida CXM
    Based on ease of use and having the most varied tools available, Vision Critical would be the best. Based on ability to higher response rates and increase engagement of respondents, Vision Critical would be the best. Based on ability to customize, Vision Critical falls short of …
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Alida CXM
    Likelihood to Recommend
    5.0
    (7 ratings)
    Likelihood to Renew
    7.5
    (6 ratings)
    Usability
    3.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)