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Altitude uCI vs. Dialpad Support

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Altitude

    Score8 out of 10
    N/AAltitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A

    Dialpad Support

    Score9 out of 10
    N/ADialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.

    $80

    per month per user

    Pricing
    AltitudeDialpad Support
    Editions & Modules
    No answers on this topic
    Essentials
    $80
    per month per user
    Advanced
    $115
    per month per user
    Premium
    $150
    per month per user
    Offerings
    Pricing Offerings
    AltitudeDialpad Support
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AltitudeDialpad Support
    Contact Center Software
    Comparison of Contact Center Software features of Altitude uCI and Dialpad Support
    Feature
    Altitude uCI
    9.7
    1 Ratings
    Dialpad Support
    8.2
    34 Ratings
    Agent dashboard9.01 Ratings8.534 Ratings
    Validate callers10.01 Ratings8.632 Ratings
    Outbound response10.01 Ratings8.932 Ratings
    Call forwarding10.01 Ratings8.833 Ratings
    Click-to-call (CTC)9.01 Ratings8.531 Ratings
    Warm transfer10.01 Ratings8.030 Ratings
    Predictive dialing10.01 Ratings7.223 Ratings
    Interactive voice response10.01 Ratings8.228 Ratings
    REST APIs9.01 Ratings7.115 Ratings
    Call scripts10.01 Ratings8.025 Ratings
    Call tracking10.01 Ratings8.030 Ratings
    Multichannel integration10.01 Ratings8.322 Ratings
    CRM software integration9.01 Ratings8.422 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Altitude uCI and Dialpad Support
    Feature
    Altitude uCI
    9.6
    1 Ratings
    Dialpad Support
    8.4
    34 Ratings
    Inbound call routing10.01 Ratings7.933 Ratings
    Omnichannel inbound routing10.01 Ratings8.417 Ratings
    Recording10.01 Ratings8.632 Ratings
    Quality management9.01 Ratings8.628 Ratings
    Call analytics8.01 Ratings8.632 Ratings
    Historical reporting10.01 Ratings8.631 Ratings
    Live reporting10.01 Ratings8.929 Ratings
    Customer surveys00 Ratings7.415 Ratings
    Customer interaction analytics00 Ratings8.321 Ratings
    User Ratings
    AltitudeDialpad Support
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.7
    (35 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (3 ratings)
    Usability
    -
    (0 ratings)
    8.3
    (15 ratings)