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Altitude uCI vs. Nectar Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Altitude

    Score8 out of 10
    N/AAltitude uCI is a configurable, modular unified communications, VoIP, and inbound or outbound contact center solution from Portuguese company Altitude Software.N/A

    Nectar Desk

    Score8 out of 10
    Small Businesses (1-50 employees)
    Nectar Desk is call center software for a variety of industries. It includes a suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.

    $50

    per month 1 agent

    Pricing
    AltitudeNectar Desk
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AltitudeNectar Desk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    AltitudeNectar Desk
    Contact Center Software
    Comparison of Contact Center Software features of Altitude uCI and Nectar Desk
    Feature
    Altitude uCI
    9.7
    1 Ratings
    Nectar Desk
    9.2
    1 Ratings
    Agent dashboard9.01 Ratings9.01 Ratings
    Validate callers10.01 Ratings10.01 Ratings
    Outbound response10.01 Ratings9.01 Ratings
    Call forwarding10.01 Ratings10.01 Ratings
    Click-to-call (CTC)9.01 Ratings10.01 Ratings
    Warm transfer10.01 Ratings10.01 Ratings
    Predictive dialing10.01 Ratings9.01 Ratings
    Interactive voice response10.01 Ratings10.01 Ratings
    REST APIs9.01 Ratings9.01 Ratings
    Call scripts10.01 Ratings9.01 Ratings
    Call tracking10.01 Ratings9.01 Ratings
    Multichannel integration10.01 Ratings8.01 Ratings
    CRM software integration9.01 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Altitude uCI and Nectar Desk
    Feature
    Altitude uCI
    9.6
    1 Ratings
    Nectar Desk
    8.6
    1 Ratings
    Inbound call routing10.01 Ratings9.01 Ratings
    Omnichannel inbound routing10.01 Ratings8.01 Ratings
    Recording10.01 Ratings9.01 Ratings
    Quality management9.01 Ratings9.01 Ratings
    Call analytics8.01 Ratings8.01 Ratings
    Historical reporting10.01 Ratings8.01 Ratings
    Live reporting10.01 Ratings9.01 Ratings
    Customer interaction analytics00 Ratings9.01 Ratings
    User Ratings
    AltitudeNectar Desk
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)